Customer Relationship Management

News / Distribution

VIDEO: New Reality With... Tobias Ragge of HRS

By PhocusWire | May 21, 2020

The next guest on the New Reality With... series is Tobias Ragge, CEO of HRS, the Germany-based business travel accommodation platform. Read More

News / Distribution

InPhocus, episode 11 - An opportunity for NDC post-coronavirus

By PhocusWire | May 21, 2020

Norm Rose, a Phocuswright analyst and veteran travel technology consultant, thinks the reset phase that airlines currently find themselves in will accelerate NDC as a standard (and more) in aviation. Read More

News / Technology

Destination X - Reopening for tourism after coronavirus

By PhocusWire | May 19, 2020

How to reopen for tourism after the coronavirus outbreak is tricky, with concerns around social distancing - to name just one element - added to an existing visitor strategy. Read More

News / Online

Destination X - Smart strategies to do right now (instead of making promo videos)

By PhocusWire | May 12, 2020

There are some extremely important things destinations should be doing during this period of, for many, zero tourists coming in. Read More

News / Distribution

InPhocus, episode 9 - Stuck in the middle with you

By PhocusWire | May 7, 2020

We discuss how brands that sit between consumers and suppliers have been dealt with a number of issues relating to cash flow and appeasing their commercial partners during the coronavirus outbreak. Read More

News / Startups

Futurestay announces $2.4M venture round, plans for "runway into 2022"

By Mitra Sorrells | May 6, 2020

Short-term vacation rental technology provider Futurestay has raised $2.4 million in a venture round. Read More

News / Online

Luxury rental brand Stay Alfred suspends operations, closes social channels

By Kevin May | April 17, 2020

The U.S.-based high-end property platform initially suspended operations at the beginning of April, as the coronavirus outbreak took a firm grip on cities across the country and travelers were urged to... Read More

News / Online

COVID-19 exposes opportunities to improve travel products and customer services

By Marissa Trew - WiT | April 14, 2020

As travel companies deal with the impact of the coronavirus, they are finding it has shed light on weaknesses in the value chain and highlighted the need for collaboration. Read More

News / Online

Coronavirus places heightened concern on hygiene of short-term rentals

By Jill Menze | April 10, 2020

As guest concerns over cleanliness in vacation rentals mount, industry players are taking stock of how they keep properties safe. Read More

Opinion / Online

How will travel loyalty programs respond to coronavirus?

By Ashwin Kamlani - Kognitiv Corporation | April 3, 2020

There's a tremendous opportunity right now for loyalty programs to step up and show why being a member makes a difference. Read More

Opinion / Online

Loyalty in travel during a time of fear starts with the refund

By Matt Walker - LikeWhere | April 1, 2020

The refund process for travel brands, at a moment when the operational parts of a business are in overdrive, is going to expose the culture of many brands, in the coming days. Read More

News / Technology

Digital travel brands want the same bailouts from governments as hotels and airlines

By Kevin May | March 24, 2020

A lobbying organization, which includes the likes of Amadeus, Travelport, Booking.com, Expedia Group, Skyscanner, Tripadvisor and eDreams ODIGEO as members, says the COVID-19 outbreak is hitting the... Read More

News / Technology

Keeping communication channels open is critical for airlines during a crisis

By Linda Fox | March 23, 2020

15below CEO Nicholas Key discusses the role technology is playing in real-time communications with passengers, lessons learned from previous experiences and the need to meet customer expectations... Read More

News / Online

Q&A: Trip.com Group's Jane Sun on weathering the coronavirus storm in China

By Yeoh Siew Hoon - WebInTravel | March 18, 2020

The travel giant's boss talks about the measures taken to get the company through the storm – pay cuts, cancellations guarantees, remote work and providing the right information to customers – and what... Read More

From Our Partners / Technology

Looking beyond the coronavirus chicane to accelerate growth for travel

By Apurva Chamaria - RateGain. | March 16, 2020

This is not the first time in this century that the travel and tourism industry is at the center of a crisis and has to deal with losses and have to adapt and survive. Read More

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