Customer Relationship Management

News / Distribution

Tripadvisor signs first hotel chains to Plus subscription service

By Mitra Sorrells | July 14, 2021

Three hotels groups with a total of nearly 500 properties around the world are the first corporate-level accommodation partners for Tripadvisor Plus. Read More

Interview / Online

VIDEO: Road.Travel - Launch pitch at Phocuswright Europe 2021

By PhocusWire | July 14, 2021

Establishing a new industry standard for car travels with curated routes and connecting travel destinations to in-car experiences. Read More

Interview / Startups

VIDEO: FlyNow Aviation - Summit pitch at Phocuswright Europe 2021

By PhocusWire | July 13, 2021

Affordable 3D mobility game changer by fulfilling contradicting goals of social, ecologic and economic sustainability. Read More

News / Online

VIDEO: Travel subscriptions and the price of loyalty

By PhocusWire | July 5, 2021

Kanika Soni of Tripadvisor and Lennert De Jong at CitizenM Hotels spoke with Phocuswright's Lorraine Sileo during Phocuswright Europe 2021 about their respective approaches to subscriptions and the... Read More

News / Technology

Transreport secures additional government funding for accessible rail app

By Linda Fox | July 5, 2021

Transreport app development is one of 30 projects seeking to improve the rail experience that received funding. Read More

Interview / Technology

VIDEO: ReTravel Technologies - Launch pitch winner at Phocuswright Europe 2021

By PhocusWire | July 2, 2021

ReTravel is an autonomous up-selling and cross-selling service for the travel industry designed to maximize travelers' value. Read More

News / Technology

Outdoorsy raises $120M to build out its Roamly insuretech unit

By Kevin May | June 24, 2021

The deal is another sign that travel brands are catching the eye of investors when they create insuretech products. Outdoorsy's Roamly service was originally launched in beta last year. Read More

News / Online

Ixigo does its bit to get Indians vaccinated, integrates jab finder into app

By Kevin May | June 16, 2021

The country has suffered greatly in recent months from a variant of the COVID-19 virus known as Delta, triggering what is hoped will be a rapid acceleration of its vaccination program. Read More

News / Online

TripAdvisor gives Plus subscription service a full launch, adds spending partners

By Kevin May | June 16, 2021

The subscription-based program is free for accommodation suppliers to join, while travelers can sign up for an annual membership fee of $99 and get access to savings as well as other offers. Read More

News / Online

Vrbo and Airbnb unite to crack down on party houses

By Kevin May | June 11, 2021

The two giants of the short-term rental world have decided to come together to try and address a specific element of the problem, when repeat offenders get delisted on one platform and then materialize... Read More

News / Online

Customer engagement strategy key to rebuilding traveler confidence

By Linda Fox | June 9, 2021

Only a fifth of consumers feel safe traveling now with many relying on the vaccine rollout before they travel. Read More

News / Online

My Method... How the Setai hotel used tech to transform the guest arrival experience

By David Mezuman - Duve | June 9, 2021

Working with Duve, The Setai, Sea of Galilee, is using digital communication solutions to streamline the check-in process for guests. Read More

News / Online

Phocuswright launches Connects mentorship and networking service

By PhocusWire | June 8, 2021

Phocuswright Connects connects mentees and mentors to learn and develop their journeys in the travel, tourism and hospitality industry. Read More

Interview / Online

Sounding Off: Who is leading the leaders in recovery?

By PhocusWire | June 4, 2021

Brands compete and the recovery will renew the intense rivalries that exist across the sector, but the wellbeing of the sector and its people can be achieved with cooperation and sharing of knowledge in... Read More

Interview / Technology

How I Got Here, episode 67 - Richard Valtr of Mews

By PhocusWire | June 3, 2021

Richard Valtr was back in his home country of the Czech Republic and helping with a family project to renovate and build a hotel, when the concept of Mews was formed. Read More

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