Customer Relationship Management

Interview / Startups

STARTUP STAGE: ModiHost is a hotel management system using AI and blockchain

By Mitra Sorrells | July 22, 2021

ModiHost is a hotel management system that uses artificial intelligence to personalize the guest experience and blockchain and smart contracts to build in transparency and efficiency. Read More

News / Online

VIDEO: Can the travel industry avoid a post-pandemic social divide?

By PhocusWire | July 21, 2021

Issues range from those that do not have the ability to travel from a vaccination perspective to, in particular, those that do not have the money to resume the same types of trips that they took... Read More

News / Online

Travel insurance platform Setoo merges with Pattern

By Kevin May | July 16, 2021

Setoo was created in 2017 with a vision to provide travel businesses a way to automate the insurance process and to develop personalized cover plans for each traveler. Read More

News / Distribution

VIDEO: How one airline is unravelling from its last 18 months and looking ahead

By PhocusWire | July 16, 2021

It's been a tough year and a half for almost very airline on the planet. Some, as traffic fell away within days, ran medical supply flights and others pivoted to use some of their aircraft for... Read More

From Our Partners / Technology

For airlines, customer journeys begin long before takeoff

By Mario Ciabarra - Quantum Metric | July 14, 2021

Long before the physical journey starts, the digital journey begins in earnest. Read More

News / Distribution

Tripadvisor signs first hotel chains to Plus subscription service

By Mitra Sorrells | July 14, 2021

Three hotels groups with a total of nearly 500 properties around the world are the first corporate-level accommodation partners for Tripadvisor Plus. Read More

Interview / Online

VIDEO: Road.Travel - Launch pitch at Phocuswright Europe 2021

By PhocusWire | July 14, 2021

Establishing a new industry standard for car travels with curated routes and connecting travel destinations to in-car experiences. Read More

Interview / Startups

VIDEO: FlyNow Aviation - Summit pitch at Phocuswright Europe 2021

By PhocusWire | July 13, 2021

Affordable 3D mobility game changer by fulfilling contradicting goals of social, ecologic and economic sustainability. Read More

News / Online

VIDEO: Travel subscriptions and the price of loyalty

By PhocusWire | July 5, 2021

Kanika Soni of Tripadvisor and Lennert De Jong at CitizenM Hotels spoke with Phocuswright's Lorraine Sileo during Phocuswright Europe 2021 about their respective approaches to subscriptions and the... Read More

News / Technology

Transreport secures additional government funding for accessible rail app

By Linda Fox | July 5, 2021

Transreport app development is one of 30 projects seeking to improve the rail experience that received funding. Read More

Interview / Technology

VIDEO: ReTravel Technologies - Launch pitch winner at Phocuswright Europe 2021

By PhocusWire | July 2, 2021

ReTravel is an autonomous up-selling and cross-selling service for the travel industry designed to maximize travelers' value. Read More

News / Technology

Outdoorsy raises $120M to build out its Roamly insuretech unit

By Kevin May | June 24, 2021

The deal is another sign that travel brands are catching the eye of investors when they create insuretech products. Outdoorsy's Roamly service was originally launched in beta last year. Read More

News / Online

Ixigo does its bit to get Indians vaccinated, integrates jab finder into app

By Kevin May | June 16, 2021

The country has suffered greatly in recent months from a variant of the COVID-19 virus known as Delta, triggering what is hoped will be a rapid acceleration of its vaccination program. Read More

News / Online

TripAdvisor gives Plus subscription service a full launch, adds spending partners

By Kevin May | June 16, 2021

The subscription-based program is free for accommodation suppliers to join, while travelers can sign up for an annual membership fee of $99 and get access to savings as well as other offers. Read More

News / Online

Vrbo and Airbnb unite to crack down on party houses

By Kevin May | June 11, 2021

The two giants of the short-term rental world have decided to come together to try and address a specific element of the problem, when repeat offenders get delisted on one platform and then materialize... Read More

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