Customer Relationship Management

Opinion / Technology

Coaches and mentors can help the industry think through the recovery

By Carrie Fabris - CareerFrame | June 2, 2021

Uncertainty is everywhere and each of us is 100% responsible for what we say, think, do, and feel. It’s up to each of us to take our professional destiny into our own hands. Read More

News / Technology

VIDEO: Are you focusing on the big issues around digital security in travel?

By PhocusWire | June 1, 2021

Hackers have not been put off by a global pandemic; data breaches are still occurring; and the techniques used by the protagonists are often one step ahead of the brands and the systems that they... Read More

News / Online

eDreams Odigeo highlights subscriptions and vaccines as routes to better times

By Kevin May | May 27, 2021

The current slump in revenue comes despite what the online travel agency group says is a strong position to "ride the industry tailwinds" as the market begins to recover. Read More

Interview / Distribution

How I Got Here, episode 65 - Alex Cruz of British Airways

By PhocusWire | May 20, 2021

Alex Cruz admits that his career has been centered around people "betting on me" as a leader of businesses, as he tells Mozio's David Litwak and Kevin May of PhocusWire. Read More

News / Technology

Travel recovery and responsibility: A chance to do the right thing

By PhocusWire | May 17, 2021

With the COVID-19 pandemic putting the industry's operations on hold for over a year, some might hope that companies have used this time to think seriously about their role in climate change and other... Read More

Opinion / Technology

How technology can define a new era of multi-day tours in travel

By Manuel Hilty - Nezasa | May 11, 2021

Multi-day tours have stood the test of time over a century and a half and the sector is now gearing up for growth in the post-pandemic era, driven by digitalization. Read More

News / Online

VIDEO: Capturing the social zeitgeist with Clubhouse for travel

By PhocusWire | May 5, 2021

The audio-only meeting and discussion app has only been in the market since March 2020 but has since ignited speculation ranging from it being a podcast-killer to the future of customer engagement and... Read More

News / Online

VIDEO: Brian Solis on a new age for customer engagement in travel

By PhocusWire | April 28, 2021

He shares his perspective on the evolution of social media and the development of new tactics and, more importantly, requirements around customer engagement. Read More

From Our Partners / Technology

Here's why to review your travel and spend policy now

By TripActions | April 26, 2021

Companies must build in more flexibility to accommodate quick pivots, as well as incorporate more nuanced controls to allow for more focused approvals and more streamlined processes. Read More

Interview / Online

How I Got Here, episode 61 - Juan de Antonio of Cabify

By PhocusWire | April 22, 2021

Cabify has grown alongside its high-profile peers in ride-hailing by doing things differently and making strategic moves to ensure it remains popular for both investment funds and users, Juan de Antonio... Read More

Opinion / Technology

Personalization will power the next era of hospitality

By Rod Jimenez - SHR | April 16, 2021

After a year of dreaming about travel, guests will return to hotels with high expectations and hoteliers can't miss the opportunity to provide exceptional guest experiences. Read More

News / Technology

Sabre sells Trams to Tres Technologies

By Jamie Biesiada - Travel Weekly | April 15, 2021

Tres provides CRM and back-office systems to travel agencies and was founded by Lee Rosen, who founded Trams and eventually sold it to Sabre. Read More

Opinion / Technology

How tourism organizations can refresh their post-pandemic data strategy

By Piyush Shrivastava - Adara | April 14, 2021

Many destination marketers have been operating in a state of waiting. Waiting for the pandemic to subside, for travel to begin in earnest and for social distancing limitations to be relaxed. Read More

News / Online

Vrbo puts new emphasis on helping its best hosts

By Kevin May | April 13, 2021

To qualify as a Premier Host, owners must have a 90% or higher acceptance rate of guests, have cancelled on guests on less than 5% of occasions and have higher than a 4.3 rating from guests. Read More

Opinion / Technology

Five ways airlines can boost traveler confidence as travel resumes

By Tim Underwood - xCheck | April 12, 2021

Navigating our businesses in this environment continues to be a balancing act. With these five tactics, you’ll be prepared to thrive in the year ahead. Read More

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