Coronavirus

News / Online

Short-term rentals showing more resilience than hotels, but recovery still “fragile” for lodging

By Mitra Sorrells | July 24, 2020

STR and AirDNA have conducted a global analysis of hotel and short-term rental data in 27 markets globally. Read More

News / Distribution

Member for the moment or loyal for life? Loyalty programs revisited

By PhocusWire | July 23, 2020

U.S. travel companies are spending millions of dollars developing and implementing loyalty programs. Driving bookings, retention and repeat business are among the main goals of travel loyalty programs. Read More

News / Technology

VIDEO: New Reality With... Barbara Dalibard of SITA

By PhocusWire | July 23, 2020

The next guest on the New Reality With... series is Barbara Dalibard, CEO of SITA, one of the world's leading airline and airport technology providers. Read More

Opinion / Technology

Passenger claims handling: a legal cure through technology

By Ulrich Steppler - CHS | July 21, 2020

The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion. Read More

News / Technology

No transactions, no problem: why this travel veteran is optimistic about a startup launched on eve of COVID-19

By Mitra Sorrells | July 21, 2020

Aeronology founder Russell Carstensen is banking on his deep understanding of the industry and the longevity of travel agents to lead his company to success. Read More

News / Online

Airbnb expands COVID cleaning protocol program and designation to 50 countries and regions

By Mitra Sorrells | July 21, 2020

Airbnb is now offering cleaning guidelines and materials to hosts in 50 countries and regions, up from 12 when it launched last month. Read More

News / Online

Rental accommodation tech providers unite to launch consumer site

By Kevin May | July 20, 2020

The quartet - GuestReady, HostnFly, NOCNOC and Welkeys - have built the service in a bid to revive the national market for trips by using their respective expertise in both back-end and... Read More

News / Distribution

Booking.com creates rebooking incentive with money back for travelers, waived commission for suppliers

By Mitra Sorrells | July 20, 2020

Booking.com’s new travel incentive gives customers a 15% reward if they rebook stays they had canceled. Read More

Opinion / Online

In the return to business travel, consider the "three-legged stool"

By Darrin Grafton - Serko | July 20, 2020

As business travel returns, Serko CEO Darrin Grafton says cost management, risk management and change management will be critical. Read More

Interview / Online

Sounding Off: OTA version 2.0 is likely to come from outside the travel industry

By PhocusWire | July 17, 2020

The brands that are able to position themselves in this as-yet undetermined role will most likely be all things to all people - selling more than just a form of accommodation and a flight. Read More

News / Online

VIDEO: New Reality With... Peter Kern of Expedia Group

By PhocusWire | July 17, 2020

The next guest on the New Reality With... series is Peter Kern, CEO and vice chairman at Expedia Group, one of the world's largest online travel companies. Read More

News / Technology

InPhocus, episode 18 - Innovators are primed and ready

By PhocusWire | July 17, 2020

The reset that everyone is going through gives startups (already born or just ideas) and new technology an opportunity to make their case. Read More

News / Online

Tripadvisor sells SmarterTravel Media portfolio to Hopjump

By Mitra Sorrells | July 17, 2020

Tripadvisor will retain ownership of the Jetsetter brand while the remaining brands in the SmarterTravel Media portfolio now belong to Hopjump. Read More

News / Online

As domestic travel picks up in Japan, players adapt with safety measures, micro-targeting and hybrid models

By Marissa Trew - WiT | July 16, 2020

Ryokans, road trips and retreats are predicted to do well in the first wave of Japan's rebound. Read More

News / Online

My Method... Building consensus with data in uncertain times for destinations

By John Urdi - Mammoth Lakes Tourism | July 16, 2020

By relying on data in decision-making, some destinations are able to quickly pivot based on the needs of communities and build consensus around those strategic changes. Read More

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