British Airways

Ex-British Airways CEO slams digitally naive airline sector
News / Technology
Ex-British Airways CEO slams digitally naive airline sector
By Linda Fox | October 14, 2021
Digitally savvy customers have been trained to expect a new level of service from online retailers and airlines stand to lose out when it comes to discretionary spend, says Alex Cruz. Read More
Opinion / Distribution
What's next for NDC: Content investment and innovation
By Adam Knights - ATPI | September 15, 2021
NDC might be viewed as a quiet storm that TMCs must prepare for as part of their role in offering content from multiple airline sources. Read More
News / Startups
Airlines continue startup investment despite industry woes
By Linda Fox | August 10, 2021
Corporate appetite for travel startup investment is strong as IAG launches its sixth accelerator and JetBlue doubles down on its commitment to the model. Read More
News / Distribution
Different paths on offer as airline distribution standard NDC evolves
By Linda Fox | July 13, 2021
Eight years on from NDC's inception, some old challenges remain and the pandemic has added some new ones. Read More
News / Distribution
Flexible payment options are boosting traveler confidence
By Linda Fox | June 29, 2021
Travelers could opt for buy-now-pay-later schemes because of the risk of cancellations and painful refund processes. Read More
VIDEO: System security in travel is a constant battle
News / Technology
VIDEO: System security in travel is a constant battle
By PhocusWire | June 11, 2021
We speak to Raullen Chai, CEO of IoTex, about travel system breaches and what the industry can do to spot attacks and react to them quickly. Read More
How I Got Here, episode 65 - Alex Cruz of British Airways
Interview / Distribution
How I Got Here, episode 65 - Alex Cruz of British Airways
By PhocusWire | May 20, 2021
Alex Cruz admits that his career has been centered around people "betting on me" as a leader of businesses, as he tells Mozio's David Litwak and Kevin May of PhocusWire. Read More
News / Technology
Airports must lose check-in desks, reduce touchpoints
By Linda Fox | May 17, 2021
The aviation industry has missed past opportunities to create a more automated passenger journey. Read More
News / Distribution
IATA chief Willie Walsh says zero-risk approach from government is not possible
By Linda Fox | April 21, 2021
Governments need to look at the current procedures for travel post pandemic and create a more seamless experience. Read More
News / Technology
SITA cyber attack accesses passenger data for multiple airlines
By Mitra Sorrells | March 5, 2021
Singapore Airlines, Finnair and British Airways have acknowledged data from their frequent flyer programs was accessed in the attack. Read More
News / Technology
Airlines need new data sources to predict demand and gain flexibility
By Linda Fox | January 7, 2021
The airline industry has had 21 years of growth stripped from it in 2020. Managing cash burn and operational flexibility will be key to survival in 2021. Read More
News / Distribution
VIDEO: How the pandemic might impact travel loyalty programs
By Linda Fox | January 5, 2021
Travel loyalty programs will have to add flexible elements to their schemes to keep members with them. Read More
Opinion / Distribution
Five ways airline loyalty might look different in 2021
By Mark Ross-Smith | November 4, 2020
Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More
News / Technology
British Airways sees data breach fine significantly reduced
By Linda Fox | October 20, 2020
The U.K.-based carrier had a penalty for a data breach in June 2018 reduced to £20 million by the Information Commissioner's Office. Read More
British Airways taps fintech startup Banked for new loyalty offering
News / Technology
British Airways taps fintech startup Banked for new loyalty offering
By Jill Menze | August 11, 2020
Through the partnership, British Airways Executive Club members who make an online purchase with a Banked merchant can collect Avios during checkout. Read More