British Airways

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News / Technology
Airports must lose check-in desks, reduce touchpoints
By Linda Fox | May 17, 2021
The aviation industry has missed past opportunities to create a more automated passenger journey. Read More
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News / Distribution
IATA chief Willie Walsh says zero-risk approach from government is not possible
By Linda Fox | April 21, 2021
Governments need to look at the current procedures for travel post pandemic and create a more seamless experience. Read More
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News / Technology
SITA cyber attack accesses passenger data for multiple airlines
By Mitra Sorrells | March 5, 2021
Singapore Airlines, Finnair and British Airways have acknowledged data from their frequent flyer programs was accessed in the attack. Read More
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News / Technology
Airlines need new data sources to predict demand and gain flexibility
By Linda Fox | January 7, 2021
The airline industry has had 21 years of growth stripped from it in 2020. Managing cash burn and operational flexibility will be key to survival in 2021. Read More
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News / Distribution
VIDEO: How the pandemic might impact travel loyalty programs
By Linda Fox | January 5, 2021
Travel loyalty programs will have to add flexible elements to their schemes to keep members with them. Read More
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Opinion / Distribution
Five ways airline loyalty might look different in 2021
By Mark Ross-Smith | November 4, 2020
Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More
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News / Technology
British Airways sees data breach fine significantly reduced
By Linda Fox | October 20, 2020
The U.K.-based carrier had a penalty for a data breach in June 2018 reduced to £20 million by the Information Commissioner's Office. Read More
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News / Technology
British Airways taps fintech startup Banked for new loyalty offering
By Jill Menze | August 11, 2020
Through the partnership, British Airways Executive Club members who make an online purchase with a Banked merchant can collect Avios during checkout. Read More
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News / Distribution
Lufthansa Group airlines to be removed from Sabre as pair fail to reach distribution agreement
By Linda Fox | May 14, 2020
Lufthansa and Sabre have been wrangling over distribution costs since 2015 - now the group's airlines are to be removed from the latter's global distribution system. Read More
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News / Distribution
Are the tech giants coming for airlines?
By Linda Fox | May 4, 2020
Data giants such as credit card companies have stayed away from airlines; post-coronavirus travel might change that. Read More
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News / Distribution
Investors on travel survivors, pent-up demand and bailouts
By Linda Fox | April 2, 2020
Seeking Alpha asked some of its marketplace authors to comment on the outlook for travel stocks, the likelihood of travel returning to pre-coronavirus levels and the segments that might come... Read More
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News / Distribution
Travel value chain under scrutiny as airlines get bailouts and intermediaries plead for help
By Linda Fox | March 26, 2020
IATA's mention of the value chain has faced significant criticism in the past week from some areas of the intermediary community, seemingly for acting in isolation. They believe the industry is in this... Read More
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News / Technology
Keeping communication channels open is critical for airlines during a crisis
By Linda Fox | March 23, 2020
15below CEO Nicholas Key discusses the role technology is playing in real-time communications with passengers, lessons learned from previous experiences and the need to meet customer expectations... Read More
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News / Distribution
Aviation body says coronavirus could bankrupt most airlines in three months
By Linda Fox | March 16, 2020
The membership organization is calling for urgent “coordinated” government and industry action in light of the impact of coronavirus on the travel industry. Read More
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News / Technology
Cathay Pacific fined £500,000 after "brute force" data breach
By Linda Fox | March 9, 2020
A regulator in the U.K. imposed the fine, saying that between October 2014 and May 2018, the airline’s computer systems did not have “appropriate security measures” to protect customer data. Read More