Best Western

The company’s platform offers an array of products for hoteliers, including contactless check-in, contactless checkout, guest messaging, digital upsells, digital tipping, digital authorizations and... Read More

Larry Cuculic became president and CEO of BWH Hotel Group in December, after having spent 12 years as the company’s senior vice president and general counsel.  Read More

The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More

The hotel sector in Europe is vastly different from its counterpart in North America, primarily due to the high volume of independent properties. Read More

Chief digital officer Greg Adams shares the hotel franchise's plans for an improved tech infrastructure. Read More

When hotel brands respond to reviews on sites such as TripAdvisor and Booking.com it’s often a reactive endeavour. NB: This is a viewpoint by Geoffrey Ryskamp, principal of hospitality, travel, and Read More

Expedia has made a deal in recent years about its stated goal of moving from being a web company to a technology platform. Part of this shift, beyond the obvious business jargon-ness of it, has bee Read More

Since the early days of “search”, travel brands have led the way in building new business models that cater to the changing ways that consumers shop online, engaging consumers at targeted moments when Read More

TripAdvisor has persuaded another of the global hotel giants to join its Instant Booking service: InterContinental Hotels Group. The group's portfolio of brands will now be available, allowing user Read More

Some momentum in recent weeks for TripAdvisor and its Instant Booking service - with global hotel group Hilton finally joining the initiative. Hilton's portfolio of 13 brands will now be available Read More

Expedia has signed Best Western Europe as the first global white label partner for its MeetingMarket technology. From January, the meetings and event booking portal, unveiled just over a year ago, Read More

Back in July 2015, Best Western CEO and president David Kong started writing a blog known as "It's Personal". "As the name implies, I’ll take on issues that I’m passionate about," Kong wrote in his Read More

When Best Western properties worldwide engaged with user reviews across the Internet, they saw their annual occupancy rates grow at double the rate of properties that didn't. That's according to a Read More

Forgotten your shoes while on a business trip? No bother, you can create a pair, or perhaps some other forgotten essential, using a 3D printer. That is the vision of hotel stays in the future given Read More

SiteMinder has started off 2014 with a shot across the bows of its hotel distribution rivals by winning a mighty $30 million investment from Technology Crossover Ventures. The Sydney, Australia-bas Read More