Best Western

News / Distribution

DirectBooker announces hotel partners, ChatGPT app

By Linda Fox | April 30, 2026

DirectBooker, a PhocusWire Hot 25 Startup for 2026, has also launched an app in ChatGPT and a connector in Claude. Read More

News / Online

Canary Technologies secures $80M to scale AI capabilities

By Abby Crotty | June 12, 2025

The latest round of funding brings the company's total valuation to $600 million. Read More

News / Technology

The evolving nature of the relationship between hotels and their tech partners

By Matthew Parsons | January 29, 2025

Partnering with the right technology suppliers for growth has become front of mind for hotels. Where deals with vendors were once seen as commercial, hotels are now seeking a much more collaborative... Read More

News / Technology

Hotels believe impact of AI will be seen this year

By Linda Fox | January 16, 2025

A study from Canary Technologies reveals that 73% of hoteliers believe AI will have a significant or transformative impact on the sector. Read More

News / Online

Nuitée raises $48M to grow partnerships, products, team

By Morgan Hines | December 18, 2024

The round was led by Accel. Nuitée has also partnered with industry heads including Robert J. Mylod Jr., chairman of Booking.com, Jeff Boyd, ex-CEO of Priceline and Sam Shank, founder of HotelTonight. Read More

News / Technology

Canary Technologies brings guest management system to BWH Hotels

By Linda Fox | August 22, 2024

The partnership between BWH Hotels and Canary Technologies will enable the hotel company to increase revenue and engage with guests across multiple touchpoints. Read More

News / Startups

Canary Technologies lands $30M to enhance hotel platform

By Kathryn Walson | October 28, 2022

The company’s platform offers an array of products for hoteliers, including contactless check-in, contactless checkout, guest messaging, digital upsells, digital tipping, digital authorizations and... Read More

Interview / Online

In The Big Chair - Larry Cuculic of Best Western

By Mitra Sorrells | April 4, 2022

Larry Cuculic became president and CEO of BWH Hotel Group in December, after having spent 12 years as the company’s senior vice president and general counsel. Read More

Opinion / Technology

Lessons learned from a failed Amazon Alexa deployment

By David Berger - Volara | April 10, 2019

The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More

News / Distribution

VIDEO: The new hotel power in Europe

By PhocusWire | August 15, 2018

The hotel sector in Europe is vastly different from its counterpart in North America, primarily due to the high volume of independent properties. Read More

News / Technology

Best Western says only smart tech will do

By Bernadette Giacomazzo | November 21, 2017

Chief digital officer Greg Adams shares the hotel franchise's plans for an improved tech infrastructure. Read More

News / Online

Four ways to engage guests on social media

By Viewpoints | June 29, 2017

When hotel brands respond to reviews on sites such as TripAdvisor and Booking.com it’s often a reactive endeavour. NB: This is a viewpoint by Geoffrey Ryskamp, principal of hospitality, travel, and Read More

News / Distribution

How Expedia sees the future in sharing its technology

By Linda Fox | June 7, 2017

Expedia has made a deal in recent years about its stated goal of moving from being a web company to a technology platform. Part of this shift, beyond the obvious business jargon-ness of it, has bee Read More

News / Distribution

Content marketing - the new search?

By Viewpoints | May 5, 2017

Since the early days of “search”, travel brands have led the way in building new business models that cater to the changing ways that consumers shop online, engaging consumers at targeted moments when Read More

News / Distribution

TripAdvisor finally gets IHG on-board for Instant Booking

By Kevin May | April 27, 2017

TripAdvisor has persuaded another of the global hotel giants to join its Instant Booking service: InterContinental Hotels Group. The group's portfolio of brands will now be available, allowing user Read More

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