American Airlines


Steady progress for NDC, but what are the next hurdles to overcome?
Steady progress for NDC, but what are the next hurdles to overcome?
By Linda Fox | November 4, 2019
Announcements from American Express Global Business Travel, CWT and FCM have talked up NDC - but do they really mean anything and, more importantly, what real progress is being made? Read More
News | Distribution
Corporate travel distribution is broken - now some blame the GDSs
Corporate travel distribution is broken - now some blame the GDSs
By Jill Menze | September 25, 2019
What precisely does airline distribution for business travel look like? Based on a fiery exchange at The Beat Live in New York last week, the answer is up for grabs and some familiar tech providers are... Read More
News | Distribution
women in aviation
Women in aviation: Why a diverse workforce is necessary to drive tech innovation
By Jill Menze | March 18, 2019
At the Aviation Summit 2019, four female airline CIOs discussed how having more women in leadership roles is critical to driving advancements in technology. Read More
News | Technology
TripActions new flight shopping interface
TripActions introduces new flight shopping experience for business travelers
By Mitra Sorrells | February 5, 2019
TripActions is rolling out a new interface to provide a better flight shopping experience for business travelers. Read More
News | Distribution
airline-retailing
U.S. airlines offer rare unified view on their dream retail world
By Linda Fox | November 26, 2018
The days of a one-size-fit-all experience on airlines are gone, but the technology that facilitates a wider retail offering is playing catch-up. Read More
News | Distribution
biometric-technology-airports
Biometric-led travel sees a boost as initiatives take off
By Linda Fox | November 1, 2018
Emirates is claiming a world first with the launch a “biometric path” for travelers at Dubai International Airport. It is one of a number of projects pushing the technology during 2018. Read More
News | Technology
Customer experience part 3 airports
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
News | Technology
Are airlines ready for an NDC-enabled future?
Are airlines ready for an NDC-enabled future?
By Jill Menze | May 29, 2018
As traveler needs are shifting, airlines are being forced to take stock of the current distribution landscape. Read More
News | Distribution
Wi-Fi now on 82 airlines, system upgrades on the rise
Wi-Fi now on 82 airlines, system upgrades on the rise
By Jill Menze | January 30, 2018
In-flight Wi-Fi is more prevalent than it’s ever been, with 82 airlines now offering the service, up 17% over last year. Read More
News | Technology
Airlines social media Facebook Twitter
Mixed results as airlines tackle social media-led customer service
By Mitra Sorrells | January 12, 2018
As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More
News | Online
UpLift raises $90 million to lift online payment service
UpLift raises $90 million to lift online payment service
By Kevin May | December 21, 2017
Massive round this week of $90 million into Uplift, the online travel revenue optimization service that allows consumers to pay in monthly installments. Read More
News | Online
PhocusWire Forecast 2018: Our view on Distribution
PhocusWire Forecast 2018: Our view on Distribution
By PhocusWire | December 19, 2017
Airline distribution was always a complex - but fairly unexciting - discipline until a few years ago. Read More
Opinion | Distribution
British Airways tightens screw on NDC channel use
British Airways tightens screw on NDC channel use
By Kevin May | December 18, 2017
British Airways could potentially be seen as the most aggressive carrier in the drive to push NDC-enabled ticketing. Read More
News | Distribution
airline-ancillary-revenue-record-high
Airline ancillary revenue targeted at record $82 billion
By Jill Menze | November 30, 2017
Airline ancillary revenue is on track to reach an all-time high this year, with the latest forecast projecting as much as $82.2 billion worldwide. Read More
News | Distribution
VIDEO: GDSs survive but full content agreements will not
VIDEO: GDSs survive but full content agreements will not
By Kevin May | November 9, 2017
British Airways has got it right, but Lufthansa has not - that's the view emerging over the latest changes in airline distribution. Read More
News | Distribution