American Airlines


airline-retailing
U.S. airlines offer rare unified view on their dream retail world
By Linda Fox | November 26, 2018
The days of a one-size-fit-all experience on airlines are gone, but the technology that facilitates a wider retail offering is playing catch-up. Read More
News | Distribution
biometric-technology-airports
Biometric-led travel sees a boost as initiatives take off
By Linda Fox | November 1, 2018
Emirates is claiming a world first with the launch a “biometric path” for travelers at Dubai International Airport. It is one of a number of projects pushing the technology during 2018. Read More
News | Technology
Customer experience part 3 airports
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
News | Technology
Are airlines ready for an NDC-enabled future?
Are airlines ready for an NDC-enabled future?
By Jill Menze | May 29, 2018
As traveler needs are shifting, airlines are being forced to take stock of the current distribution landscape. Read More
News | Distribution
Wi-Fi now on 82 airlines, system upgrades on the rise
Wi-Fi now on 82 airlines, system upgrades on the rise
By Jill Menze | January 30, 2018
In-flight Wi-Fi is more prevalent than it’s ever been, with 82 airlines now offering the service, up 17% over last year. Read More
News | Technology
Airlines social media Facebook Twitter
Mixed results as airlines tackle social media-led customer service
By Mitra Sorrells | January 12, 2018
As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More
News | Online
UpLift raises $90 million to lift online payment service
UpLift raises $90 million to lift online payment service
By Kevin May | December 21, 2017
Massive round this week of $90 million into Uplift, the online travel revenue optimization service that allows consumers to pay in monthly installments. Read More
News | Online
PhocusWire Forecast 2018: Our view on Distribution
PhocusWire Forecast 2018: Our view on Distribution
By PhocusWire | December 19, 2017
Airline distribution was always a complex - but fairly unexciting - discipline until a few years ago. Read More
Opinion | Distribution
British Airways tightens screw on NDC channel use
British Airways tightens screw on NDC channel use
By Kevin May | December 18, 2017
British Airways could potentially be seen as the most aggressive carrier in the drive to push NDC-enabled ticketing. Read More
News | Distribution
airline-ancillary-revenue-record-high
Airline ancillary revenue targeted at record $82 billion
By Jill Menze | November 30, 2017
Airline ancillary revenue is on track to reach an all-time high this year, with the latest forecast projecting as much as $82.2 billion worldwide. Read More
News | Distribution
VIDEO: GDSs survive but full content agreements will not
VIDEO: GDSs survive but full content agreements will not
By Kevin May | November 9, 2017
British Airways has got it right, but Lufthansa has not - that's the view emerging over the latest changes in airline distribution. Read More
News | Distribution
Major US airlines happy with results of slicing and dicing their economy products
Major US airlines happy with results of slicing and dicing their economy products
By Michele McDonald | July 28, 2017
Segmentation of customers and products was a focus of distribution discussions during the major US airlines’ second-quarter earnings calls. The carriers, which are in the process of dividing econom Read More
News | Distribution
How American Airlines discovered more is more in mobile design
How American Airlines discovered more is more in mobile design
By Linda Fox | July 5, 2017
Adding more steps to the booking flow tends to increase complexity and leads to abandoned purchases so is generally considered a no go area. Or is it? While that's the "conventional wisdom" there ar Read More
News | Technology
Sabre chief highlights distribution complexity as he talks around AA incentive
Sabre chief highlights distribution complexity as he talks around AA incentive
By Michele McDonald | June 29, 2017
In the wake of the latest challenge to the GDS status quo, Sabre chief Sean Menke says the GDS will remain “the most efficient way to move us forward.” Menke made the statement in his keynote addre Read More
News | Distribution
American to pay incentives for segments booked via NDC connections
American to pay incentives for segments booked via NDC connections
By Michele McDonald | June 23, 2017
American Airlines is rolling out a travel agency incentive program to encourage agents to adopt an NDC connection with the carrier. American will pay agencies $2 for every AA-marketed segment proce Read More
News | Distribution