American Airlines


airline-loyalty-2021
Five ways airline loyalty might look different in 2021
By Mark Ross-Smith | November 4, 2020
Given the industry-destroying events of 2020, what will airline loyalty programs look like 12 months from now? Read More
Opinion | Distribution
airline-ancillaries-2020
Airline ancillary revenue projections slashed by half for 2020
By Linda Fox | October 1, 2020
Airlines are expected to report ancillary revenue declines of at least 40% for 2020 - but revenue rates are holding during this pandemic-hit year. Read More
News | Distribution
airline-distribution-ndc
Airlines consider a recovery with more digital, direct distribution, less business travel
By Linda Fox | September 25, 2020
Airlines are assessing the longer term impact of the COVID-19 crisis and whether there will be a reduction in managed business travel. Read More
News | Distribution
investors-coronavirus-impact
Investors on travel survivors, pent-up demand and bailouts
By Linda Fox | April 2, 2020
Seeking Alpha asked some of its marketplace authors to comment on the outlook for travel stocks, the likelihood of travel returning to pre-coronavirus levels and the segments that might come... Read More
News | Distribution
Travel value chain under scrutiny as airlines get bailouts and intermediaries plead for help
Travel value chain under scrutiny as airlines get bailouts and intermediaries plead for help
By Linda Fox | March 26, 2020
IATA's mention of the value chain has faced significant criticism in the past week from some areas of the intermediary community, seemingly for acting in isolation. They believe the industry is in this... Read More
News | Distribution
Aviation body says coronavirus could bankrupt most airlines in three months
Aviation body says coronavirus could bankrupt most airlines in three months
By Linda Fox | March 16, 2020
The membership organization is calling for urgent “coordinated” government and industry action in light of the impact of coronavirus on the travel industry. Read More
News | Distribution
Loyalty goes the extra mile in travel
Loyalty goes the extra mile in travel
By Dana Rosenberg - Mastercard  | February 18, 2020
Travel brands are going beyond simple rewards to redefine loyalty programs around customer service, customer journeys and customer trust. Read More
Opinion | Online
Steady progress for NDC, but what are the next hurdles to overcome?
Steady progress for NDC, but what are the next hurdles to overcome?
By Linda Fox | November 4, 2019
Announcements from American Express Global Business Travel, CWT and FCM have talked up NDC - but do they really mean anything and, more importantly, what real progress is being made? Read More
News | Distribution
Corporate travel distribution is broken - now some blame the GDSs
Corporate travel distribution is broken - now some blame the GDSs
By Jill Menze | September 25, 2019
What precisely does airline distribution for business travel look like? Based on a fiery exchange at The Beat Live in New York last week, the answer is up for grabs and some familiar tech providers are... Read More
News | Distribution
women in aviation
Women in aviation: Why a diverse workforce is necessary to drive tech innovation
By Jill Menze | March 18, 2019
At the Aviation Summit 2019, four female airline CIOs discussed how having more women in leadership roles is critical to driving advancements in technology. Read More
News | Technology
TripActions new flight shopping interface
TripActions introduces new flight shopping experience for business travelers
By Mitra Sorrells | February 5, 2019
TripActions is rolling out a new interface to provide a better flight shopping experience for business travelers. Read More
News | Distribution
airline-retailing
U.S. airlines offer rare unified view on their dream retail world
By Linda Fox | November 26, 2018
The days of a one-size-fit-all experience on airlines are gone, but the technology that facilitates a wider retail offering is playing catch-up. Read More
News | Distribution
biometric-technology-airports
Biometric-led travel sees a boost as initiatives take off
By Linda Fox | November 1, 2018
Emirates is claiming a world first with the launch a “biometric path” for travelers at Dubai International Airport. It is one of a number of projects pushing the technology during 2018. Read More
News | Technology
Customer experience part 3 airports
Reimagining customer experience, part 3: Airport innovations
By Mitra Sorrells | July 23, 2018
For part three we take a look inside airport terminals where a variety of innovative work is being done to improve and ease the process of air travel.  Read More
News | Technology
Are airlines ready for an NDC-enabled future?
Are airlines ready for an NDC-enabled future?
By Jill Menze | May 29, 2018
As traveler needs are shifting, airlines are being forced to take stock of the current distribution landscape. Read More
News | Distribution
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