American Airlines

As travelers increasingly send direct messages through platforms like Facebook Messenger and Twitter, airlines and carriers need to prioritize quick responses to such inquiries. Read More

Massive round this week of $90 million into Uplift, the online travel revenue optimization service that allows consumers to pay in monthly installments. Read More

Airline distribution was always a complex - but fairly unexciting - discipline until a few years ago. Read More

British Airways could potentially be seen as the most aggressive carrier in the drive to push NDC-enabled ticketing. Read More

Airline ancillary revenue is on track to reach an all-time high this year, with the latest forecast projecting as much as $82.2 billion worldwide. Read More

British Airways has got it right, but Lufthansa has not - that's the view emerging over the latest changes in airline distribution. Read More

Segmentation of customers and products was a focus of distribution discussions during the major US airlines’ second-quarter earnings calls. The carriers, which are in the process of dividing econom Read More

Adding more steps to the booking flow tends to increase complexity and leads to abandoned purchases so is generally considered a no go area. Or is it? While that's the "conventional wisdom" there ar Read More

In the wake of the latest challenge to the GDS status quo, Sabre chief Sean Menke says the GDS will remain “the most efficient way to move us forward.” Menke made the statement in his keynote addre Read More

American Airlines is rolling out a travel agency incentive program to encourage agents to adopt an NDC connection with the carrier. American will pay agencies $2 for every AA-marketed segment proce Read More

Right now airlines are introducing fees for bookings via the GDS but imagine a scenario five years down the road where an airline charges a fee for booking via the website instead of the mobile app. Read More

From American Airlines to United, airlines are currently generating the kind of headlines no brands want to be associated with, whilst generating memes like "board as a doctor, leave as a patient". Read More

Several major airlines, including Lufthansa, Air Canada and American Airlines, were unsuccessful in their recent attempt to bring the GDS "full content agreement" closer to a demise. The carriers h Read More

The jury has returned its verdict in US Airways's $134 million antitrust lawsuit against travel technology giant Sabre. The airline, obelow owned by American Airlines Group, persuaded a jury in a U Read More

Former Orbitz chief Jeff Katz is heading up a new company which aims to use travel data to improve the traveller experience. Dihedral, as the company is called, is being set up in partnership with Read More