Airline Industry News

PhocusWire's in-depth coverage of the airline sector, featuring news, analysis, interviews, research and more on network carriers, low-cost airlines and package charters.

The airline sector continues to evolve rapidly, driven by technological innovation, shifting traveler expectations, and a dynamic global marketplace. PhocusWire delivers up-to-the-minute airline industry news with a focus on distribution strategies, operational advancements, customer experience, and sustainability in aviation.

Latest airline updates, trends, and aviation insights

Get a comprehensive view of what’s shaping the global airline landscape—from new fleet technologies and route expansions to loyalty program shifts and retailing transformations. Our coverage highlights how carriers are adapting to economic pressures, regulatory changes, and emerging consumer trends through digital tools, automation, and enhanced service models.

loyalty-travel-expedia-affiliate-network-2
From Our Partners / Online
Why it’s time to take a braver approach to travel loyalty
By Ariane Gorin - Expedia Partner Solutions | July 11, 2018
In 2018, many elements of the industry are at some kind of crossroads. Read More
New scenarios for a fast-moving airline distribution landscape
News / Distribution
New scenarios for a fast-moving airline distribution landscape
By Linda Fox | July 10, 2018
Airline distribution has evolved more in the last three years than perhaps at any time in the previous 20 before it. Read More
Bing travel search report
News / Online
Summer months, sporting events drive travel search traffic
By Mitra Sorrells | July 10, 2018
Travel industry marketers looking to capitalize on periods of high travel search traffic have the best shot during summer months and around large sporting events, according to a report from Bing... Read More
Customer experience part 1 digital design
News / Online
Reimagining customer experience, part 1: digital design
By Mitra Sorrells | July 9, 2018
This month we're exploring the topic of customer experience across the travel space. We begin with a look at how brands are designing their digital interfaces - websites and apps - to create an... Read More
research spotlight booking shopping
News / Online
Research Spotlight: A shift in how leisure travelers shop and book
By Jill Menze | July 9, 2018
The number of leisure travelers grew in 2017, and with that, so did the options for consumers to shop for and book travel. Read More
Emirates virtual reality cabin tour
News / Technology
Emirates customers can now use VR to explore plane cabins
By Mitra Sorrells | July 6, 2018
Passengers flying on Emirates can now use virtual reality to explore seat options and cabin amenities. Read More
lufthansa-innovation-lab-asia-pacific
News / Startups
Lufthansa targets Asia Pacific hotspots for tech innovation
By Kevin May | July 5, 2018
Lufthansa Group's Innovation Hub is expanding to the Far East in a bid to capture some of the buzz and prowess of the tech community in two key centers in the region. Read More
LINE app travel service
News / Online
Japan’s LINE app is getting into the travel business
By Mitra Sorrells | July 2, 2018
LINE, the most popular communication app in Japan with nearly 200 million active users per month, has created a travel booking site. Read More
Technology and customer experience analysis
News / Technology
Why technology is the key to a great customer experience for travelers
By Rakshit Desai - FCM Travel Solutions | July 2, 2018
It’s a universally acknowledged fact that technology has influenced every aspect of human life, specifically over the last few years. This stands unambiguously true for travel industry. Read More
phocuswright dynamic pricing bundling
News / Technology
New trends in AI-driven predictive pricing and bundling
By Phocuswright Research | July 2, 2018
The concepts of personalization, big data analysis and dynamic pricing/offers have been discussed and debated in the press for a number of years, though limited evidence exists of any wide-level... Read More
Tripsta web agency halts operations amid financial row
News / Online
Tripsta web agency halts operations amid financial row
By Kevin May | June 29, 2018
Online travel agency group Tripsta has suspended operations in the wake of a failed new business plan that is being blamed on "certain partners". Read More
quote of the week 27
News / Online
QOTW: Something about how easy it is to burn cash
By PhocusWire | June 29, 2018
Quote from Craig Paddock, director of search for MMGY Global, in an article on PhocusWire this week. Read More
airline app customer service
News / Technology
How airlines can improve customer service via their apps
By Jill Menze | June 29, 2018
Consumers primarily communicate via social networks and messaging apps on their mobile devices, which means airlines should be utilizing those channels to offer customer support. But how many have an... Read More
OAG Plug and Play partnership
News / Startups
OAG partners with Plug and Play to spur innovation for travel
By Mitra Sorrells | June 28, 2018
OAG, a global provider of air travel data, has partnered with Plug and Play, a startup accelerator and innovation platform, to help travel startups disrupt the future of travel.  Read More
CellPoint Mobile launches new engine to increase direct bookings, reach mobile customers
News / Technology
CellPoint Mobile launches new engine to increase direct bookings, reach mobile customers
By Jill Menze | June 28, 2018
CellPoint Mobile has unveiled a new product to address two travel provider pain points: securing direct bookings and reaching a mobile-first audience. Read More
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