Airline Industry News

PhocusWire's in-depth coverage of the airline sector, featuring news, analysis, interviews, research and more on network carriers, low-cost airlines and package charters.

The airline sector continues to evolve rapidly, driven by technological innovation, shifting traveler expectations, and a dynamic global marketplace. PhocusWire delivers up-to-the-minute airline industry news with a focus on distribution strategies, operational advancements, customer experience, and sustainability in aviation.

Latest airline updates, trends, and aviation insights

Get a comprehensive view of what’s shaping the global airline landscape—from new fleet technologies and route expansions to loyalty program shifts and retailing transformations. Our coverage highlights how carriers are adapting to economic pressures, regulatory changes, and emerging consumer trends through digital tools, automation, and enhanced service models.

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Opinion / Online
Transactional emails in travel: The good, the bad and the ugly
By Matt Harris - Dyspatch | April 19, 2019
Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high.  Read More
GDS interfaces drag advisors out of the dark, green ages
News / Distribution
GDS interfaces drag advisors out of the dark, green ages
By Jamie Biesiada - Travel Weekly | April 19, 2019
Increasingly, GDSs and agencies are encouraging advisors to switch to graphical user interfaces. Read More
U.S. airports biometric identification
News / Technology
U.S. aims to use facial recognition on nearly all departing air travelers within four years
By Mitra Sorrells | April 19, 2019
The U.S. Department of Homeland Security expects to use facial-recognition technology on 97% of departing passengers within that time frame. Read More
sabre-NDC-beyond
News / Distribution
Going beyond NDC: Answers to your questions
By PhocusWire | April 19, 2019
We caught up with the three panelists from a recent webinar to answer some of the top audience questions that we didn’t have time to address live at the event. Read More
Ryanair to get new website, promises more personalization
News / Online
Ryanair to get new website, promises more personalization
By Linda Fox | April 17, 2019
The move is part of the airline’s customer strategy for 2019, which aims to deliver a more personalized service on its digital channels. Read More
ANA OpenJaw NDC platform2
News / Distribution
All Nippon Airways, OpenJaw partner to create NDC-enabled booking platform
By Mitra Sorrells | April 16, 2019
All Nippon Airways will use OpenJaw Technologies' NDC platform to connect multiple distribution partners and personalize fare offers.     Read More
phocuswright europe 2019 google
Interview / Online
In the green room at Phocuswright Europe with... Thijs van As
By PhocusWire | April 16, 2019
In a series of interviews with executives participating at the event in Amsterdam in May, PhocusWire finds out what makes them tick... Next up: Google Flights lead product manager Thijs van As. Read More
kiw.zuri-unmanned-flights
News / Distribution
Kiwi.com invests in Zuri to help develop unmanned civilian flights
By Linda Fox | April 15, 2019
Virtual interlining specialist Kiwi.com has backed the unmanned flight concept that uses vertical take-off and landing tech. Read More
From WiT Middle East 2019: Travel brands jostle to find their groove in a booming market
News / Online
From WiT Middle East 2019: Travel brands jostle to find their groove in a booming market
By Siew Hoon Yeoh - WiT | April 15, 2019
A look at the five key takeaways from WiT Middle East conference. Read More
Middle East, part 2: The travel startup scene
News / Startups
Middle East, part 2: The travel startup scene
By Mitra Sorrells | April 15, 2019
For part two in our series on the Middle East we explore the startup ecosystem with input from founders, investors and support programs. Read More
Zingle chatbot research
News / Technology
Chatbot usage on rise in travel, but effectiveness is tied to saving guests’ time
By Mitra Sorrells | April 11, 2019
A recent survey found consumers prefer human customer service rather than a chatbot, but they would use a chatbot if they believe it would save time. Read More
Sojern opinion visual storytelling tips
Opinion / Online
Why travel marketers are embracing visual storytelling
By Stephen Taylor - Sojern | April 11, 2019
Visual storytelling is evolving and serves as an important and effective strategy for digital marketers in travel. Read More
flight-centre-upside
News / Technology
Flight Centre Travel Group acquires 25% stake in corporate travel service Upside
By Linda Fox | April 8, 2019
The strategic investment makes Flight Centre the largest individual shareholder in Upside. Read More
ARC venture investment Blockskye
News / Technology
ARC makes first venture capital investment in travel blockchain developer
By Mitra Sorrells | April 5, 2019
ARC has made a Series A investment in Blockskye, a company it is collaborating with to develop blockchain-based solutions for corporate travel. Read More
Startup Stage Miles
Interview / Startups
STARTUP STAGE: Miles is a universal transportation rewards program
By Mitra Sorrells | April 3, 2019
Miles is a loyalty platform that automatically rewards consumers for their daily movement, such as walking, biking, riding in a car or traveling by plane. Users can redeem rewards with Miles’ more than... Read More
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