Airline Industry News

PhocusWire's in-depth coverage of the airline sector, featuring news, analysis, interviews, research and more on network carriers, low-cost airlines and package charters.

The airline sector continues to evolve rapidly, driven by technological innovation, shifting traveler expectations, and a dynamic global marketplace. PhocusWire delivers up-to-the-minute airline industry news with a focus on distribution strategies, operational advancements, customer experience, and sustainability in aviation.

Latest airline updates, trends, and aviation insights

Get a comprehensive view of what’s shaping the global airline landscape—from new fleet technologies and route expansions to loyalty program shifts and retailing transformations. Our coverage highlights how carriers are adapting to economic pressures, regulatory changes, and emerging consumer trends through digital tools, automation, and enhanced service models.

VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: Mindsay - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 17, 2019
This leader in conversational AI for the travel industry builds AI-powered chatbots for major travel companies. Read More
The Future Of Travel Experience: The "space between" for digital-led airlines
Interview / Technology
The Future Of Travel Experience: The "space between" for digital-led airlines
By Jeff Katz - Journera | December 13, 2019
In this installment, Katz interviews two of the biggest forces behind United's customer experience strategy: Luc Bondar, VP for loyalty, and Praveen Sharma, VP for digital products and enterprise... Read More
TUI suffers 26% EBITA decline due to 737 MAX grounding
News / Technology
TUI suffers 26% EBITA decline due to 737 MAX grounding
By Steven Lerner | December 11, 2019
TUI’s underlying EBITA tumbled 26% year-over-year from €1,143 million to €893 million due to the grounding of the Boeing 737 MAX aircraft.   Read More
norwegian-boxever-personalization
News / Technology
Norwegian targets more personalization across every passenger channel
By Linda Fox | December 11, 2019
Norwegian Air Shuttle is putting a personalization strategy in place after signing a five-year partnership with Boxever. Read More
netomi-opinion-airline-ai
News / Technology
How airline customer experience will take off with artificial intelligence
By Puneet Mehta - Netomi | December 11, 2019
Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the airline industry.  Read More
VIDEO: Flyiin - Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: Flyiin - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 11, 2019
The airline DirectConnect platform enables retailers to build a differentiating flight booking experience. Read More
VIDEO: How travel companies should think about Asia's super apps
News / Distribution
VIDEO: How travel companies should think about Asia's super apps
By Linda Fox | December 10, 2019
Travel execs at The Phocuswright Conference 2019 discuss some of the interesting consumer purchase behaviors emerging on super apps in Asia. Read More
VIDEO: Timeshifter- Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: Timeshifter- Summit pitch Phocuswright Conference 2019
By PhocusWire | December 10, 2019
Jet lag is history! Explore how the latest sleep and circadian neuroscience can help travelers arrive at their best. Read More
airline-distribution-mckinsey
News / Distribution
Airline industry could create additional $40B a year via retailing
By Linda Fox | December 9, 2019
A McKinsey report details the potential value opportunity for airlines from different retailing strategies. Read More
VIDEO: Kayak CEO Steve Hafner on new “Premium” badge, cross-brand loyalty and why it's a startup
News / Online
VIDEO: Kayak CEO Steve Hafner on new “Premium” badge, cross-brand loyalty and why it's a startup
By Mitra Sorrells | December 9, 2019
Kayak has made several updates in the past year, including the launch of "Kayak Premium" on Thursday. Read More
VIDEO: Pilota - Summit pitch Phocuswright Conference 2019
Interview / Startups
VIDEO: Pilota - Summit pitch Phocuswright Conference 2019
By PhocusWire | December 9, 2019
Pilota’s machine learning technology has the capabilities to accurately predict disruptions and automatically rebook a client on a back-up flight if there is a severe delay or cancellation. Read More
VIDEO: Personalization, the importance of data and privacy in travel
News / Distribution
VIDEO: Personalization, the importance of data and privacy in travel
By Linda Fox | December 6, 2019
Developments in, as well as the challenges of, personalization in travel were up for discussion during an executive roundtable at the Phocuswright Conference 2019. Read More
VIDEO: Has airline distribution reached utopia?
News / Distribution
VIDEO: Has airline distribution reached utopia?
By Jill Menze | December 6, 2019
On a scale of one to 10, with one being where airline distribution was in the 1980s and 10 being the utopia the industry’s dreamed of, where does the current ecosystem reside? Read More
VIDEO: Sift - Launch pitch Phocuswright Conference 2019
Interview / Technology
VIDEO: Sift - Launch pitch Phocuswright Conference 2019
By PhocusWire | December 5, 2019
Dynamic Friction can assist efforts to reduce longstanding problems like false positives and growing problems like account takeovers. Read More
VIDEO: Nezasa - Launch pitch Phocuswright Conference 2019
Interview / Technology
VIDEO: Nezasa - Launch pitch Phocuswright Conference 2019
By PhocusWire | December 4, 2019
Incremental selling of personalized trips: from static to live itineraries. Read More
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