Abby Crotty News

Agoda rolls out OpenAI-powered assistant
News / Technology
Agoda rolls out OpenAI-powered assistant
By Abby Crotty | November 3, 2026
The AI assistant also uses Gemini to pull content from Google Maps when users search for restaurants... Read More
Abby Crotty
Abby Crotty
October 30, 2026
Abby Crotty [email protected] true 106 14744 Editor... Read More
Expedia Group expands AI features across Expedia, Hotels.com and Vrbo
News / Technology
Expedia Group expands AI features across Expedia, Hotels.com and Vrbo
By Abby Crotty | October 28, 2026
The online travel giant launched approximately 30 new and enhanced features, including expanded... Read More
Flight compensation startup ReFly partners with Investa to raise €10M Series A
News / Finance
Flight compensation startup ReFly partners with Investa to raise €10M Series A
By Abby Crotty | October 27, 2026
ReFly said the strategic partnership will support its next phase of growth and fundraising strategy.... Read More
Amex GBT’s CTO on AI agents, servicing and working with Long Lake
News / Technology
Amex GBT’s CTO on AI agents, servicing and working with Long Lake
By Abby Crotty | October 27, 2026
Amex GBT CTO Michael Esquibel said Long Lake is "in it for the long haul" as the pair collaborates on... Read More
Meta's Muse launches in Japan, partners with Klook
News / Technology
Meta's Muse launches in Japan, partners with Klook
By Abby Crotty | October 23, 2026
Japan is the first market outside of North America to access the AI agent.... Read More
European Commission investigating Booking.com's handling of scams, fraud
News / Online
European Commission investigating Booking.com's handling of scams, fraud
By Abby Crotty | October 21, 2026
The regulator said it has opened formal proceedings to determine whether Booking.com may have breached... Read More
Google brings conversational Gemini to Maps on Apple CarPlay
News / Technology
Google brings conversational Gemini to Maps on Apple CarPlay
By Abby Crotty | October 21, 2026
Gemini was already available in Google Maps on the iPhone, but this launch brings it to the car's... Read More
Cloudbeds to launch direct-booking integration with Meta's Muse
News / Online
Cloudbeds to launch direct-booking integration with Meta's Muse
By Abby Crotty | October 20, 2026
The API integration is set to roll out to Cloudbeds' U.S. hotel customers in the first quarter of... Read More
Hotels are using AI to recommend room rates, not set them
News / Technology
Hotels are using AI to recommend room rates, not set them
By Abby Crotty | October 20, 2026
The findings come from RoomPriceGenie’s 2026 State of Revenue Management Report, which included... Read More
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AI claims processing ranks last as a booking confidence driver
November 4, 2026
AI claims processing ranks last as a booking confidence driver
Phocuswright research asked travelers in 10 markets what would most boost their confidence to book,... Read More