Voice

News / Technology

Beekeeper grabs $45M to add buzz to hotel staff communications

By Kevin May | September 16, 2019

The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More

News / Technology

VIDEO: SITA on aviation's massive task to connect the digital dots

By Kevin May | September 9, 2019

PhocusWire spoke to SITA CEO Barbara Dalibard about the "digitalization" of passengers and both the opportunities and challenges facing the entire sector. Read More

News / Technology

Travelport creates voice search for EasyJet’s app

By Mitra Sorrells | September 5, 2019

Dubbed “Speak Now,” the search tool has been created by Travelport using Google Cloud’s natural language understanding tool known as Dialogflow. Read More

SITA report digital travelers driving strategy

News / Technology

“Post-digital” generations driving airline and airport IT strategy by 2025

By Mitra Sorrells | September 4, 2019

A significant demographic shift is taking place that airline and airport IT leaders say will be the biggest influence on their passenger solution strategy by 2025. Read More

News / Technology

Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels

By Mitra Sorrells | September 3, 2019

Ritz-Carlton co-founder Horst Schulze shares his views on how the luxury category has changed, the best ways to integrate technology and his changing views on online intermediaries and crowd-sourced... Read More

News / Technology

Research Spotlight: Are bots the future of brick and mortar?

By Jill Menze | August 14, 2019

A new report from Phocuswright examines how several chatbot startups found a way to turn bot limitations into a feature rather than a bug. Read More

Interview / Startups

STARTUP STAGE: Eddy Travels provides personalized trip planning in messaging apps

By Mitra Sorrells | July 23, 2019

Eddy Travels is an AI-powered travel assistant that functions inside messaging platforms such as Facebook Messenger, WhatsApp, Slack, Viber and Line. Read More

News / Technology

Q&A: Hospitality tech guru Dave Berkus on disruption, exec mistakes and Amazon

By Mitra Sorrells | July 16, 2019

Dave Berkus, creator of one of the earliest property management systems, discusses technology lifecycles, the risk of hacking, tech giants and travel, his advice for entrepreneurs and travel executive... Read More

News / Technology

Automated ticket and check-in is great, give me humans for everything else

By Kevin May | July 2, 2019

Airports and airlines often speak about bringing as much automation to airports as possible in a bid to improve the experience and make operations more efficient. Read More

News / Technology

Hotel C-suite buzz: Disruptive Google, data security and emerging tech

By Mitra Sorrells | June 27, 2019

Cybersecurity, emerging technology and Google were some of the topics discussed by a trio of hospitality chiefs at the HITEC conference in Minneapolis. Read More

News / Technology

Expedia’s Arthur Chapin on emerging tech: The good, the bad… and the blockchain

By Jill Menze | June 20, 2019

You’ve heard it once, and you’ll hear again how things like blockchain and Amazon’s Alexa are disrupting the travel industry. But when does the talk turn from promise and buzz to practical... Read More

News / Technology

Mastercard makes experiences available via voice technology

By Linda Fox | June 18, 2019

Mastercard has released an experiences skill for smart speakers such as Amazon Alexa and Google Home. Read More

News / Online

VIDEO: Brent Hoberman on the missed chance to buy Booking.com

By Jill Menze | May 17, 2019

During a pair of interviews at Phocuswright Europe, Brent Hoberman discussed his investment strategy, emerging technologies and much more. Read More

News / Technology

Angie takes over rival Roxy in guest room tech consolidation

By Linda Fox | May 13, 2019

Angie Hospitality acquires the assets of Roxy, a rival in the hotel guest room technology space. Read More

News / Technology

Google uses car rental booking to demo next phase of voice assistant tech

By Kevin May | May 9, 2019

A fairly significant step up in voice technology was unveiled by Google this week - with car rental featured in an example of how personalization will be used by the assistant. Read More

Most Popular
Latest Stories