Voice

News / Technology

Middle East, part 4: Aviation innovation

By Mitra Sorrells | April 29, 2019

For the final piece in our monthlong series on the Middle East, we take a look at innovations in the airline sector. Read More

Opinion / Technology

Lessons learned from a failed Amazon Alexa deployment

By David Berger - Volara | April 10, 2019

The success of Amazon Alexa for hospitality depends largely on how it is deployed, argues Volara CEO David Berger. Read More

Opinion / Technology

Get chatting: Preparing hotels (and travelers) for automated messaging

By Aleksei Udachny - ReviewPro | April 5, 2019

To keep up with expectations, hoteliers are learning to embrace certain forms of automated messaging (and discovering other ways it can benefit them and guests). Read More

News / Technology

Fliggy packs Alibaba technology into debut FlyZoo hotel

By Linda Fox | March 13, 2019

Fliggy sets up FlyZoo hotel with automated services to improve the guest experience. Read More

Opinion / Technology

Time to talk - using Google Assistant to book a hotel room

By Pablo Delgado - Mirai | March 7, 2019

It is becoming clearer that using voice commands to search for and book hotels is going to be disruptive in the hotel industry and will soon be changing the rules of the game. Read More

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Opinion / Technology

Why travel management companies have a responsibility to drive innovation

By David Thompson - American Express Global Business Travel | March 5, 2019

Business travel should be the most fertile ground for innovation in the traveler experience. However, the industry must first be willing to drive change rather than passively react to it. Read More

News / Online

AirAsia launches venture capital fund to grow startup base in Southeast Asia

By Jill Menze | March 5, 2019

The low-cost carrier’s venture arm, RedBeat Ventures, is establishing the VC fund - dubbed RedBeat Capital - alongside a strategic partnership with San Francisco-based startup accelerator and venture... Read More

Interview / Technology

Sounding Off: Voice-enabled devices in travel need to be given time

By PhocusWire | March 1, 2019

A touch of the "information superhighway - it'll never catch on"-type reactions to voice tech failures should be put to one side. Read More

News / Technology

Do not disturb: Not all hotel guests want Amazon's Alexa as a roommate

By Christina Jelski - Travel Weekly | February 27, 2019

Maybe this won't surprise anyone, but it turns out that some hotel guests are not happy about having listening devices in their rooms, even if the device in question is there to help them. Read More

News / Technology

Business travelers happy with tech and human hybrid approaches to services

By Linda Fox | February 13, 2019

Travelport research reveals the technologies business travelers are adopting, with support growing for alt-human interfaces. Read More

News / Technology

Google tells hotels to think of smart devices as extra organs of a guest's body

By Hollis Thomases - Phocuswright | February 4, 2019

The search giant says the proliferation of devices has created rapid, cultural shifts and changed the way people expect things from their brands... making people more curious, demanding and... Read More

News / Online

Four key developments keeping the U.S. OTA market exciting

By Phocuswright Research | February 4, 2019

Phocuswright's recent travel research identifies four key developments that make the U.S. online travel agency market an exciting one to watch in 2019. Read More

News / Technology

Inside cruise, part 3: The technical transformation

By Mitra Sorrells | January 22, 2019

For the third in our series on cruise, we explore how cruise lines are using technology to improve the customer experience. Read More

Opinion / Distribution

Airline distribution in 2030, part 1: Gravitating towards airlines, intermediaries or tech giants?

By Mario Gavira | January 17, 2019

Airline distribution is an evolving beast - but in the first of this two-part series we outline why developments over the next decade could trigger the most fundamental changes in its history. Read More

Interview / Technology

VIDEO: Quicket.io - Launch pitch at Phocuswright 2018

By Kevin May | January 17, 2019

Quicket demonstrates what could be possible if there are no legacy technology constraints for speech and face recognition, virtual and augmented reality, and machine-learning advancement in mobile... Read More

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