Voice

Interview / Startups

VIDEO: Bespoke - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 16, 2019

Bebot: The AI-powered multilingual concierge chatbot for hotels, airports, stations and cities. Read More

Interview / Startups

VIDEO: SnapTravel - Summit pitch Phocuswright Conference 2019

By PhocusWire | December 16, 2019

A consumer brand that has driven $100 million+ in hotel sales over messaging (SMS, Messenger, WhatsApp). Read More

News / Technology

How airline customer experience will take off with artificial intelligence

By Puneet Mehta - Netomi | December 11, 2019

Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the airline industry. Read More

Opinion / Technology

Why voice is the travel marketers’s next destination

By Joel Davis - Mighty Social | November 20, 2019

A new voice-enabled era for travel is coming, and now is the time for brands to take advantage of it. Read More

News / Technology

Google Maps adds local language help for travelers, plots guides feature

By Linda Fox | November 19, 2019

Google Maps has launched a translation service through Google Translate that helps users navigate destinations through local languages. Read More

Interview / Startups

STARTUP STAGE: Whispr wants to help frontline staff with voice guidance

By Linda Fox | November 15, 2019

The company was recently accepted into IAG's Hangar 51 accelerator and has begun work with maintenance staff at Spain flag carrier, Iberia. Read More

News / Technology

WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality

By PhocusWire | October 24, 2019

Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More

From Our Partners / Online

Why zero‐friction is the future of the travel industry

By Facebook Business | October 24, 2019

The modern traveler expects nothing less than a frictionless experience and the travel companies that deliver this have the best chance of thriving in the future. Read More

Opinion / Technology

Future proof, defined: 10 things to look for when considering new hotel tech

By David Berger - Volara | October 16, 2019

In the hotel industry, where cost often drives decisions over value, the term "future proof" is often heard, yet equally often ignored. Read More

News / Technology

How destinations might soon have a voice via Amazon and Google

By Linda Fox | October 11, 2019

One company hopes to have a beta application ready before the end of 2019 that will enable consumers to search for destination information via the voice-enabled devices. Read More

News / Technology

EasyJet on learning about mobile apps the hard way

By Linda Fox | October 10, 2019

The low-cost carrier charts the development of its mobile app - from early mistakes to implementing tools that came about following major problems for the airline. Read More

News / Technology

Can DMOs do better than Google in the trip inspiration stage?

By Linda Fox | September 24, 2019

Tourism professionals see a future role in providing inspirational content in the trip planning stages and think Google will find it hard to do given the local flavor required. Read More

destination marketing part 3 smart tech smart tourism

News / Technology

Destination marketing, part 3: On the road to smart, "real-time" tourism

By Mitra Sorrells | September 23, 2019

For the third piece in this month's series, we look at how technology is enabling DMOs to serve visitors when they are in-destination. Read More

News / Technology

Trust and finding the right option are top traveler frustrations online

By Linda Fox | September 17, 2019

Trust issues and lengthy search processes are the top frustrations for travelers in Travelport's Global Digital Traveler study. Read More

From Our Partners / Online

VIDEO: Facebook Messenger Business on airlines getting chatty

By PhocusWire | September 17, 2019

With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More

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