Travel Planning

Opinion / Technology

How technology can help travelers in a time of crisis

By Adam St. John – Sitata | February 26, 2024

The technology needed to keep travelers informed and safe during unexpected crises already exists today. Travel insurance is the sector that holds the key to democratizing the benefits of duty of care... Read More

News / Technology

Who’s using generative AI in travel - and for what?

By Phocuswright Research | February 26, 2024

Phocuswright's consumer travel surveys provide insights into travelers' awareness of and attitudes toward generative artificial intelligence. Read More

News / Online

What happens when travelers find tours too authentic?

By Morgan Hines | February 26, 2024

An “authentic” experience that included a fried dog in a local market set off a lively discussion of what responsibilities tour operators — and travelers — bear when encountering unfamiliar cultures. Read More

Opinion / Online

What hotels can learn from Amazon, Netflix and the OTAs

By Frank Reeves - SHR Group | February 23, 2024

The hotel industry finds itself at a crossroads: Change its strategy or lose guests. It’s not about mimicking the OTAs, but learning from their approach to build direct, meaningful relationships with... Read More

News / Online

Booking Holdings will appeal $530M fine by Spanish competition authority

By Mitra Sorrells | February 22, 2024

Booking Holdings reported its fourth quarter and full year 2023 earnings late Thursday, with records across multiple financial metrics including revenue that soared 40% higher than 2019. Read More

News / Startups

Chooose gets investment from BP, partners to help airlines decarbonize

By Linda Fox | February 22, 2024

Chooose and BP will help airlines with digital solutions to scale sustainable aviation fuel programs. Read More

News / Technology

AI check-in: MakeMyTrip sees conversion boost from AI implementations

By Morgan Hines | February 22, 2024

MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and the business impacts - from its artificial intelligence strategy. Read More

News / Online

Sonder sheds 17% of corporate workforce

By Linda Fox | February 21, 2024

The company said it hoped to achieve about $11 million in annualized cost savings as a result of the cuts, which it expects will be completed by the end of the first quarter. Read More

News / Online

Ixigo prepares for fresh IPO

By Linda Fox | February 20, 2024

Online travel platform Ixigo has filed a draft prospectus with the Security and Exchange Body of India detailing its plans for a public listing. Read More

News / Online

CEO Spotlight - Damian Scokin of Despegar

By Linda Fox | February 20, 2024

In a discussion with PhocusWire, Despegar CEO Damian Scokin talks about carrying momentum from 2023 into the year ahead, the role of artificial intelligence and growth opportunities for the Latin... Read More

Opinion / Online

Next-gen customer service for hospitality: Balance high-touch, high-tech

By Dr. Ori Faran - Callvu | February 16, 2024

Great personal service still matters in hospitality, but as consumers – especially younger ones – demand more self-service options, hotels also need outstanding digital options. Read More

News / Technology

Q&A: Conor Grennan on how travel companies can use generative AI as a strategic advantage

By Mitra Sorrells | February 16, 2024

The NYU Stern dean and consultant on generative AI explains why it is a change management issue and so much more than a simple tool - and why training employees how to use it is like "giving them an... Read More

News / Distribution

Sabre notes 2023 improvements, cloud migration and tech cost savings on track

By Linda Fox | February 15, 2024

Adjusted EBITDA for the technology and distribution company was $96 million for the quarter and $337 for the full year, up from $65 million in 2022. The gains were attributed to increases in travel... Read More

News / Technology

HomeToGo 2023 results driven by subscriptions and services business

By Linda Fox | February 15, 2024

HomeToGo said it had achieved its main priority of adjusted EBITDA break-even for the year with the financial metric at €2 million, ahead of full-year guidance. Read More

News / Online

With speculation of a sale in the air, Tripadvisor reports record revenue driven – again – by Viator

By Mitra Sorrells | February 14, 2024

Two days after announcing it has created a special committee and retained a mergers and acquisition advisory firm, Tripadvisor reported an all-time high for revenue in 2023 led by a 49% growth in... Read More

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