Thought Leadership

Opinion / Technology

Travel intermediaries must figure out how to automate better

By Maxim Sevastianov - Traveknowledgy | March 7, 2019

Travel agencies and OTAs are required to automate in order to offer their clients with personalized services and enjoy a competitive advantage. Read More

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Opinion / Technology

Why travel management companies have a responsibility to drive innovation

By David Thompson - American Express Global Business Travel | March 5, 2019

Business travel should be the most fertile ground for innovation in the traveler experience. However, the industry must first be willing to drive change rather than passively react to it. Read More

News / Online

As travel workplaces get more competitive, ladies, it’s time to take your seat at the table

By Erika Moore - Travelport | February 27, 2019

Too often, women in the workplace deal with gender‐biased judgements and work/life imbalance – especially in male-dominated industries. It's time to change that. Read More

Opinion / Technology

Seamless and secure cross-border travel - the tech is here, collaboration needed next

By Liselotte de Maar and Rajeev Kaul - Accenture | February 22, 2019

Using biometrics and cryptography, KTDI enables the creation of unique, verifiable and secure digital identities for travelers that will provide them with nearly hassle-free travel. Now it needs... Read More

Opinion / Online

The mobile-first world holds tremendous revenue potential for hoteliers - here's why

By Max Starkov - HEBS Digital | February 20, 2019

As the travel planning process increases in complexity, hoteliers need to find ways to engage their best potential guests across multiple touch points and across all devices, especially mobile. Read More

Opinion / Online

Will consumer demand for convenience transform the checked baggage experience?

By LugLess | February 19, 2019

Just as the taxi business was slow to make changes with the proliferation of the on-demand economy, airlines' lack of innovation in the baggage handling area may be setting themselves up for the same... Read More

Opinion / Technology

Distributed ledger technology can bring rate parity to hotel distribution

By Nadim El Manawy - Arise Travel | February 15, 2019

We ask if distribution technology in use today has been designed with goals that are out of alignment with hotelier’s best interests Read More

Opinion / Online

Regulators vs. online travel agencies - a level playing field coming for hotels?

By Sam Weston - 80 Days | February 14, 2019

Breaking down what the recent rulings mean for the web intermediary and hotel ecosystem - and which player can capitalize. Read More

Opinion / Technology

Why customer data platforms hold immense potential for travel companies

By Jim Price - MParticle | February 13, 2019

For travel companies, a CDP can add significant agility and resilience to infrastructure and organization, reduce operating costs and provide the necessary controls for proper data governance. Read More

Opinion / Online

Six dirty truths about tours, activities and attractions

By Douglas Quinby - Arival | February 12, 2019

Avoiding the PR headlines and focusing on what’s real and what really matters to creators and sellers of tours, activities and attractions. Read More

Opinion / Technology

How airlines can sweat existing assets to capture in-flight eyeballs

By Dan Hurwitz - Penthera | February 11, 2019

In-flight entertainment has evolved at a rapid pace in recent years, yet seat-back screens are already on the decline - so airlines need to think differently as their passengers are now paying more... Read More

News / Online

What should the travel industry understand about China in the Year of the Pig?

By Kieron Branagan - OpenJaw Technologies | February 5, 2019

Take a deeper look at what’s going on away from the geopolitical headlines, and marketers will understand how trends in China are going to eventually affect us all. Read More

Opinion / Technology

Up in the clouds: Tech upgrades can bring much-needed innovation to airlines

By Krishna Mohan - TCS | January 31, 2019

Keeping track of an airline's data, let alone gaining insights from it, is beyond the means of any one carrier's I.T. department - so other methods are now vital. Read More

Opinion / Technology

Bitter roots, sweet fruit - the current state of marketing automation in hospitality

By Simone Puorto - Simone Puorto Consulting | January 30, 2019

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers. Read More

Opinion / Distribution

Why Airbnb must avoid the tech trap OTAs fell into for years

By Craig Stewart - Freetobook | January 29, 2019

Airbnb's much-lauded move into hotel distribution has been a welcome addition to the hotel ecosystem - but it should beware of age-old pitfalls. Read More

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