Telephony


WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
WEBINAR REPLAY! Get ready for 5G to transform travel and hospitality
By PhocusWire | October 24, 2019
Soon, 5G will be here. And it will offer a blazing-fast wireless connection that moves data between your customers and data systems in near-real time. Read More
News | Technology
Beekeeper grabs $45M to add buzz to hotel staff communications
Beekeeper grabs $45M to add buzz to hotel staff communications
By Kevin May | September 16, 2019
The Switzerland-based company works with a string of hotels around the world, as well as providing tools for companies in the manufacturing and retail industries. Read More
News | Technology
Why travel marketers must be always on and multichannel
Why travel marketers must be always on and multichannel
By Stephen Taylor - Sojern  | July 4, 2019
To be successful in this era of convergence, travel providers must think more strategically, not just about inventory, but about how they’re selling entire experiences. Read More
Opinion | Online
salesforce-connected-customers
Hang up the phone, travelers want a connected experience
By Linda Fox | July 2, 2019
The State of the Connected Customer report shows how much expectations of brands have changed. Read More
News | Online
Travel translation app TripLingo bought by Travel and Transport
Travel translation app TripLingo bought by Travel and Transport
By Kevin May | April 24, 2019
The app was created in 2011 as a means for travelers to obtain instant voice and image translation from a database of useful phrases. Read More
News | Technology
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Transactional emails in travel: The good, the bad and the ugly
By Matt Harris - Dyspatch  | April 19, 2019
Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high.  Read More
Opinion | Online
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
A simple switch keeps consumers’ credit card numbers safe - and builds loyalty
By Jim Pratt - WEX Corporate Payments  | April 4, 2019
Traditionally, consumer card details have been handed over to a booking agent, then to an airline or a hotel receptionist. Unfortunately, fraudulent activity could happen at any stage. Read More
From Our Partners | Technology
VIDEO: Futurestay - Summit pitch at Phocuswright 2018
VIDEO: Futurestay - Summit pitch at Phocuswright 2018
By Kevin May | November 30, 2018
The smartest way to connect vacation rentals to everything - channels, guests, payments and their own brand. Read More
Interview | Startups
Q&A: Tech, people and policy - the evolution of travel insurance
Q&A: Tech, people and policy - the evolution of travel insurance
By Kevin May | October 29, 2018
Beth Godlin has worked in the travel insurance sector for 25 years, so is well-placed to analyze where it has come from and where it is heading. Read More
From Our Partners | Technology
On The Beach takes offline chance with £20M Classic Collection deal
On The Beach takes offline chance with £20M Classic Collection deal
By Kevin May | August 16, 2018
Proof that online travel brands are still have an eye on opportunities in the physical world, with On The Beach buying luxury travel brand for travel agents, Classic Collection. Read More
News | Online
VIDEO: Travel planning with digital assistants
VIDEO: Travel planning with digital assistants
By PhocusWire | June 18, 2018
Digital assistants in travel are not an entirely new form of technology - moreover, just another layer that builds on the shift to digital and, especially, mobile. Read More
News | Technology
The state of the computer reservation system nation
The state of the computer reservation system nation
By Kevin May | March 20, 2018
A major new study has shown how hotel chains are using technology to capture bookings, at the same time as illustrating how they want the ecosystem to evolve. Read More
News | Technology
PhocusWire Forecast 2018: Call Centers and Mobile AR
PhocusWire Forecast 2018: Call Centers and Mobile AR
By PhocusWire | December 20, 2017
Technologies at the opposite end of the spectrum - but important considerations for any travel brand as they embark on the next 12 months. Read More
News | Technology