Travel Industry Technology Trends

PhocusWire's in-depth coverage of the intersection of travel, tourism and hospitality with technology, featuring news, analysis, interviews, research and more.

Technology is at the heart of transformation across the travel and tourism sector. From AI and automation to blockchain, biometrics, and cloud infrastructure, PhocusWire covers the key travel industry technology trends driving innovation and disruption across every segment of the travel value chain.

Emerging travel technologies and digital solutions in tourism

Gain insight into how travel companies are adopting cutting-edge tools to optimize operations, personalize customer experiences, and expand their reach. Our reporting highlights the latest product rollouts, platform integrations, and strategic tech investments from startups and established players alike, offering a deep look at the evolution of travel commerce and infrastructure.

FCM to relaunch AI assistant Sam with expanded features, guardrails
News / Technology
FCM to relaunch AI assistant Sam with expanded features, guardrails
By Michael B. Baker - BTN | May 15, 2026
The updated tool combines conversational trip management, corporate travel policy controls and live... Read More
Ixigo launches travel app with conversational booking and agentic AI
News / Technology
Ixigo launches travel app with conversational booking and agentic AI
By Cathy Walsh | May 14, 2026
The app includes natural language trip planning through Ixigo’s AI assistant TARA and AI-powered tools... Read More
Reframing travel plumbing: NDC, MCP as tech stack allies
News / Technology
Reframing travel plumbing: NDC, MCP as tech stack allies
By Morgan Hines | May 14, 2026
MCP has the potential to bolster NDC’s impact, enhancing access to content and streamlining... Read More
HBX builds out experiences offering with Bridgify acquisition
News / Technology
HBX builds out experiences offering with Bridgify acquisition
By Linda Fox | May 13, 2026
Bridgify, which was founded in 2019, offers an AI-powered platform providing access to more than a... Read More
Trip.com plans digital ID pilot using Google and Apple wallets
News / Technology
Trip.com plans digital ID pilot using Google and Apple wallets
By Mark Frary | May 13, 2026
Air Canada, Turkish Airlines and Qatar Airways, as well as digital identity infrastructure platform... Read More
Direct Ferries launches ChatGPT app for search, discovery
News / Technology
Direct Ferries launches ChatGPT app for search, discovery
By Morgan Hines | May 13, 2026
Bringing Direct Ferries into ChatGPT marks the next step in addressing the ferry segment’s... Read More
Airline retailing realities in 2026
News / Technology
Airline retailing realities in 2026
By Linda Fox | May 13, 2026
Interaction between systems and seamless integration with passenger service systems are top challenges... Read More
TikTok formalizes in-app travel bookings with Booking.com, Expedia, Trip.com among partners
News / Technology
TikTok formalizes in-app travel bookings with Booking.com, Expedia, Trip.com among partners
By Morgan Hines | May 12, 2026
TikTok GO brings in-app travel booking to 200 million U.S. users, compressing the path from video... Read More
Hotel groups mull app versus AI-ready strategies
News / Technology
Hotel groups mull app versus AI-ready strategies
By Linda Fox | May 11, 2026
In the past week Wyndham unveiled a ChatGPT app while Choice Hotels unveiled a series of internal AI... Read More
Agentic commerce in travel: Who wins, who loses and what to do about it
Opinion / Technology
Agentic commerce in travel: Who wins, who loses and what to do about it
By Mario Gavira | May 11, 2026
Mario Gavira argues that travel companies face sharply different levels of exposure to agentic AI... Read More
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From Our Partners
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
September 9, 2025
Precision and predictability for travel marketing: Essential visitor intelligence to drive growth
 In partnership with Zartico, this video series explores the latest trends and delivers practical... Read More
Get real: The power of combining AI with authentic intelligence
August 19, 2025
Get real: The power of combining AI with authentic intelligence
Chris Hemmeter from Thayer Investment Partners outlines his thoughts on the importance of balancing AI... Read More
Changing traveler patterns, evolving customer needs drive demand for travel insurance
May 6, 2025
Changing traveler patterns, evolving customer needs drive demand for travel insurance
Travel protection is bringing peace of mind for travelers and positive rewards for suppliers.... Read More