Social Media

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HRS adds Facebook application with heatmap to plot friends' check-ins

By Linda Fox | November 15, 2012

Next time you're hitting the road for a conference or exhibition here's a quirky Facebook application which helps users see where everyone has stayed Read More

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App lets hotel owners add TripAdvisor reviews to their Facebook pages

By Sean O'Neil | November 14, 2012

Today the user-reviews giant unveils The TripAdvisor App for Facebook, a way for hotel owners to pad their Facebook Pages with reviews, ratings, and other content. Read More

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MapQuest ramps up travel services with Pinterest-style Discover planning and sharing platform

By Kevin May | November 12, 2012

Considered by many to be a forgotten service after the emergence of Google Maps in recent years, MapQuest wants to fight back and muscle in on the world of travel planning. Read More

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Flat-Club targets US student community after recent European roll out

By Linda Fox | November 9, 2012

Flat-Club, a rental marketplace targeting students and alumni, has extended its service from Europe to the US starting with 30 universities Read More

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RFID wristbands are so last year - social media-loving hotel connects fingerprints to Facebook

By Kevin May | November 9, 2012

The Ushuaia Ibiza Beach Hotel certainly made the industry sit and listen for a bit when it launched a project in 2011 to allow its clubbing-crazed guests to interact with Facebook via RFID wristbands. Read More

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A Photographer's Journey ties travel images to a real-world exhibition, curated on Facebook

By Nick Vivion | November 8, 2012

The latest Air France campaign brings in Le Meridien to curate a real-world exhibition of travel imagery on Facebook. Read More

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Rihanna previews her flirtatious, adventurous campaign for Visit Barbados

By Nick Vivion | November 7, 2012

The Barbados Tourism Authority took up a new look this past year, partnering with one of the island's most well-known exports: pop superstar Rihanna. Read More

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Where are you on the Social Media Maturity scale?

By Viewpoints | November 7, 2012

In the old days, it was easy to understand the customer experience. You had your manager or salespeople walk around. You asked or incentivized your customers to complete comment cards or surveys. Read More

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Travel dreamers beware: Fake Instagram accounts offering free flights

By Nick Vivion | November 6, 2012

Fake Instagram accounts have been created for JetBlue, American Airlines, and Delta Airlines, some garnering thousands of follows. Read More

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What do Global Brand Pages on Facebook mean to travel? [Hint: quite a lot]

By Viewpoints | November 5, 2012

Whenever Facebook launches an update to its site it generally affects A LOT of people. One billion people, in fact. Read More

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Journeyful aims to liberate hotels from OTA bondage with social transactions

By Sean O'Neil | October 29, 2012

The startup thinks it can help a hotel win back more than 10% of direct channel business by tapping into the popularity of social networks. Read More

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Activities, social graph and the weather combined in new Facebook service

By Kevin May | October 29, 2012

Interesting fusion of attractions, weather information and social media put together in the UK, aimed at making it easier to discover new things to do whilst keeping an eye on the dreaded British... Read More

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Alitalia wanted to enjoy its biggest promotion ever, found itself on the end of a Facebook calamity

By Kevin May | October 29, 2012

Such good intentions from Italian carrier Alitalia when launching what it now says would've been its most wide-ranging promo ever - but ended up licking its wounds following technical issues with a... Read More

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Air Canada gets social media boost after helping to rescue a stranded sailor

By Sean O'Neil | October 26, 2012

It may be the heartwarming airline story of the year. Read More

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In a rare departure, airlines trump other companies in customer service via Facebook [INFOGRAPHIC]

By Sean O'Neil | October 23, 2012

An analysis finds that airlines addressed 69% of customer comments on airline Facebook pages, a higher rate than for any other industry sector. Read More

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