Results for "artificial intelligence"

News / Technology

Travel industry collaboration needed to reduce friction

By Morgan Hines | December 16, 2024

For the travel industry as a whole, removing friction and leaving customers satisfied is the real... Read More

News / Online

Rapid Fire with Steve Schwab of Casago

By Morgan Hines | October 16, 2025

As we approach The Phocuswright Conference in San Diego, PhocusWire is highlighting a number of... Read More

News / Technology

AI Insights: Generative AI to enhance the guest booking and stay experience

By PhocusWire | September 19, 2023

The Ascott's Tan Bee Leng answers our questions about the areas the hotel and serviced apartment... Read More

News / Technology

Q&A: Amadeus CTO on tech priorities, cloud and generative AI

By Linda Fox | September 24, 2024

PhocusWire talks to Sylvain Roy, CTO of Amadeus, about prioritizing technology projects and... Read More

News / Technology

AI Insights: Generative AI to develop a white-label travel assistant

By PhocusWire | August 7, 2023

Live the World's CEO Joris Vanherp answers our questions about how the startup is using generative AI.... Read More

News / Technology

Artificial intelligence and the drive for an emotional connection with travelers

By Linda Fox | July 12, 2018

Amadeus is experimenting with a branch of artificial intelligence called "reinforcement learning."... Read More

Opinion / Technology

The CrowdStrike outage was a wake-up call for the travel industry – here’s how it should respond

By Fritz Oberhummer - Intellias | July 22, 2024

Fritz Oberhummer of Intellias explains how embedded artificial intelligence can help the travel... Read More

News / Online

Putting faith in artificial intelligence to help with marketing campaigns

By Marisa Garcia | February 19, 2018

Saul Lopes, Virgin Holidays customer lifecycle lead, took a leap of faith on artificial intelligence... Read More

Interview / Online

CEO Spotlight: Johannes Reck of GetYourGuide

By Morgan Hines | May 8, 2025

Johannes Reck, CEO of GetYourGuide, has been on a decade and a half journey with the... Read More

News / Online

TravelBird refines travel advisor interactions using artificial intelligence

By Marisa Garcia | April 11, 2017

TravelBird has become the latest travel company to adopt artificial intelligence for customer service... Read More

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How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel

Why hotel AI needs more than generic answers

Why traveler loyalty depends on what happens when things go wrong

Partner marketing in travel: Say goodbye to the last-click legacy

The silent booking signal: How bed bug safety reshapes hotel choice

Strengthening agency relationships through smarter commission payments

Travel’s payment complexity is pushing innovation forward

Supercharging travel: 10 Trends that will shape the industry over the next decade