Results for "Hospitality Operations Hospitality & Tourism Industry"

News / Online

Expedia tapping into business-leisure travel fuzziness

By Linda Fox | February 10, 2014

Expedia big boss Dara Khosrowshahi was in London last week banging the drum about the blurring of... Read More

News / Online

Customer service remains poor as study shakes out the top 45 UK travel websites

By Kevin May | March 31, 2010

Travel websites are generally failing when it comes to customer service and helping users with... Read More

News / Online

Google launches "Sign-In with Google+" option - 101 guide for travel companies to interactive posts

By Karthick Prabu | March 7, 2013

Google has been known as a web search company for aeons. Now, Google is literally into everything on... Read More

News / Online

The internet is ruining travel journalism

By Viewpoints | October 1, 2009

Being a journalist I'm partial to a good headline. And I figured I needed something to grab attention... Read More

News / Online

One way a major OTA keeps its developers happy: Trust

By Sean O'Neil | July 9, 2013

One way Booking.com has earned its reputation as a good place to work is that it gives developers... Read More

News / Technology

Can Lufthansa bring a smile to passengers via digital personalisation?

By Linda Fox | January 11, 2017

Lufthansa has been developing a number of prototypes aimed at improving the customer experience at the... Read More

News / Online

Utrip wants to resurrect the online trip planning experience

By Kevin May | July 9, 2012

Trip planners were all the rage a few years ago, with many a travel startup pitching session or... Read More

News / Technology

Moving bags, busting queues and inspiring journeys - all in a weekend hack

By Gene Quinn | December 7, 2015

Three annoying travel problems were top of mind for developers at Tnooz THack @ Bengaluru last... Read More

News / Online

Yahoo Japan acquires Venture Republic, backer of two large travel services in Japan

By Karthick Prabu | August 6, 2013

Marissa Mayer-led Yahoo continues its shopping spree, this time Yahoo Japan has acquired Venture... Read More

News / Online

How to use social media monitoring for service and sales in travel

By Josiah Mackenzie | February 21, 2012

For me, stories are the best way to learn how new technology is relevant for my situation. I can learn... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel