Results for "Hospitality Operations Hospitality & Tourism Industry"

News / Online

Social media listening in travel is not enough: So here are three ways to respond

By Josiah Mackenzie | May 21, 2012

Using social media to build customer satisfaction requires much more than just setting up a profile on... Read More

News / Online

Reverse auctions - an experiment that turned into a business at Air New Zealand

By Kevin May | March 17, 2010

Ask many observers about reverse auctions in the travel industry and there is a collective shrug of... Read More

News / Technology

How iBeacon will deliver for travel in 2015

By Viewpoints | January 6, 2015

In the few months since Apple released the iPhone 6 and unveiled its new iWatch, the tech world has... Read More

HP brands airline reservations system and licenses Pegasus RezView

By Dennis Schaal | November 8, 2010

HP finally took the wraps off the branding of the airline reservations system it is developing,... Read More

News / Technology

CreateTrips ends after founder split, TripElite emerges from ashes

By Kevin May | August 2, 2016

Here is an example that perhaps says something about how easy it is to create a trip planning app, and... Read More

News / Distribution

Why you should never consider a travel planning startup

By Viewpoints | January 14, 2016

Having founded WorldMate and Desti (which also swallowed Plnnr), not a week goes by without me being... Read More

News / Online

Rough guide to Japanese online travel - opportunities and challenges for international and domestic players

By Viewpoints | January 21, 2013

China often gets the most attention in Asia-Pacific (especially by those looking in from the West)... Read More

News

What does the Italian Web Tax mean for travel websites?

By Daniele Beccari | December 16, 2013

European governments have been actively seeking ideas to prevent web multinationals, such as Amazon or... Read More

News / Technology

PhocusWire Forecast 2018: Call Centers and Mobile AR

By PhocusWire | December 20, 2017

Technologies at the opposite end of the spectrum - but important considerations for any travel brand... Read More

News / Online

The Scan: Expedia debuts travel management for small business, Travelocity adds live chat to TripCase

By PhocusWire | September 13, 2012

Expedia partners with Chase to give basic travel management to small businesses, and more items in our... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel