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From burnout to money problems - why startups fail
By Kevin May
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August 17, 2021
The sad reality is that travel startups, even without a global pandemic to contend with, experience...
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Distribution
How Internet Plus will empower business travellers in China
By Viewpoints
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December 13, 2015
Anna is planning her next business trip to Paris. In front of her is an agenda with every step of her...
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Online
Points as cash: How to do a better job protecting loyalty accounts
By Viewpoints
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November 21, 2014
The early November hack of an unknown number of members’ rewards in Hilton’s HHonors™ program was a...
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Online
Day Four of Five: Rough guide to credit card and PCI issues in travel
By Viewpoints
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August 23, 2010
Day Four: Protecting data at rest and data in motion – Tokenization and encryption....
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It’s time to skip loyalty and start chasing retention in travel
By Max Kraynov - Aviasales
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February 21, 2020
Rather than loyalty, travel brands should pursue retention by capitalizing on unusual patterns in...
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Technology
OpenJaw builds a chatbot using IBM Watson
By Martin Cowen
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May 19, 2017
OpenJaw Technologies is developing a conversational chatbot which will be powered by IBM Watson...
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Online
New ad alert: Twitter keyword targeting
By Nick Vivion
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April 18, 2013
Twitter has announced a new advertising product with great promise for the travel industry: keyword...
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Startup pitch: Travel inspiration site Villy sets forth with Harvard and MIT pedigree
By Sean O'Neil
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September 16, 2014
Another day, another travel-inspiration startup debuts. But today's new site -- Villy -- stands out...
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Thomson and Aeromexico latest to join the chatbot army
By Linda Fox
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November 23, 2016
Thomson is claiming a first with the launch of its virtual assistant using IBM's Cloud platform and...
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Spotted by Locals celebrates a decade without outside investors
By Kerry Medina
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January 24, 2018
It’s been a decade since travel guide app Spotted by Locals first opened shop. This week, the company...
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