Results for "Hospitality Operations Hospitality & Tourism Industry"

News / Online

Airbnb makes big changes to its cancellation policy, eliminating certain guest protections

By Mitra Sorrells | September 24, 2020

The new policy, developed with input from hosts, eliminates many personal situations such as illness... Read More

News / Online

Travel agencies will end up in museums if they fail to be flexible over revenue technology

By Patrick Landman | October 24, 2011

There are still people convinced that revenue management is not applicable to resort hotels and is... Read More

Interview / Online

In The Big Chair - Damian Scokin of Despegar

By Linda Fox | July 11, 2019

Despegar was created in 1999 as one of Latin America's first online travel agencies. Based in Buenos... Read More

News / Online

InnHand brings mobile, web and Facebook reservation system for B&Bs, guest houses, villas

By Karthick Prabu | February 26, 2013

Online reservation engines for accommodation providers have undergone multiple iterations of product... Read More

WeChat 2018 rankings Dragon Trail Interactive

News / Online

Airlines, cruise lines see big gains in WeChat engagement

By Mitra Sorrells | February 28, 2019

According to a report from Dragon Trail Interactive, the top 10 airlines and cruise lines saw... Read More

News / Online

Content, context, co-creation and other eTourism predictions for the next 20 years

By Viewpoints | March 7, 2013

Predicting technology is a thankless task, as it changes dramatically... Read More

News / Technology

The great loyalty rate debate

By Viewpoints | January 17, 2017

2016 was the year of 'the loyalty wars', the battle of the century between online travel agencies and... Read More

News / Online

How travel companies are innovating in the Middle East and beyond

By Yeoh Siew Hoon - WebinTravel | November 30, 2020

MakeMyTrip, Wego, Cleartrip and others discuss how they've shaped their strategy in the Middle East... Read More

News / Technology

Shiji acquires PMS provider StayNTouch

By Mitra Sorrells | September 18, 2018

Shiji Group, a provider of technology for the hotel, retail and entertainment industries, has... Read More

From Our Partners / Distribution

Hoteliers must pressure OTAs in competition for direct bookings

By Patrick Bosworth - Duetto | December 4, 2017

At The Phocuswright Conference last month, I heard plenty of chatter from hoteliers about the major... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel