Results for "Destination Marketing Hospitality & Tourism Industry"

News

Can awful airline customer service be overridden with AI and analytics?

By Viewpoints | February 19, 2018

This is a viewpoint from Scott Kendrick, VP of Marketing at CallMiner. After the debacles that... Read More

Airport and station flashmobs are so last year - hit conferences instead

By Kevin May | March 31, 2011

Flashmobs have become an obvious element of guerilla marketing these days, so how best to try and... Read More

News / Online

Expedia gets super-serious about activities, plots five-fold booking jump

By Kevin May | June 13, 2018

Much of the attention in 2018 in tours and activities has been on moves at TripAdvisor and Booking... Read More

Opinion / Distribution

Recovery of retailing… or retail to recovery?

By Eric Lanier - Travelport | June 18, 2020

Systems created to enable a personalized travel shopping experience are now being used to address... Read More

News / Online

What is the state of the tours, activities and attractions sector?

By Kevin May | November 16, 2020

A survey produced for the recent Arival 360 online event indicated just how much the tours, activities... Read More

News / Online

The rise of social media and customer monitoring in travel

By Kevin May | May 23, 2011

Clarabridge is the latest company trying to capitalise on what appears to be a growing need from... Read More

News / Online

Jetstar gains modest ground on ANZ - Top New Zealand websites, October 1 2011

By PhocusWire | October 5, 2011

Jetstar gained almost 2% market share on category leaders Air New Zealand this week, but still only... Read More

News / Online

PixMeAway creates image-based travel search and recommendation engine

By Kevin May | July 30, 2012

Picture search is becoming so popular that even academics are seeing how they can establish and run a... Read More

Interview / Online

In The Big Chair - Jason Bryant of Nor1

By Mitra Sorrells | September 11, 2018

Founded in 2004, Nor1 provides data-driven pricing and merchandising products used by hotels and... Read More

News / Startups

From burnout to money problems - why startups fail

By Kevin May | August 17, 2021

The sad reality is that travel startups, even without a global pandemic to contend with, experience... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel