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Create loyalty in travel by tracking the competition
By Viewpoints
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December 8, 2016
If you’re looking for customer loyalty, you won’t find much of it in the travel industry. NB: This is...
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The impact of mobile on hotel in-market service
By Viewpoints
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June 12, 2014
Consumers have all the hotels in the world at their fingertips, but how do they weed their way through...
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Was hotel marketing always this complicated? Part Two of Three - GDS consolidation and rise of OTAs
By Viewpoints
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April 24, 2013
At the onset of the new decade (1990) it became apparent that travel agents were caught in a price...
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How OYO Rooms redefines living spaces with technology
By Ritesh Gupta - ChinaTravelNews
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July 2, 2018
The blend of technology, leveraging virtually every living space available in a destination, is...
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Travel innovation in context - a recap and preview
By Viewpoints
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March 11, 2015
The US$1.2 trillion global travel industry is accustomed to innovation. New technologies have sparked...
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PhocusWire's theme months for 2019 - all in one place
By PhocusWire
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December 2, 2019
This year we continued our coverage on key trends and added regions into the mix on our theme months....
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Retailing for hoteliers: What it is and what you need to do
By Diane Merlino
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April 17, 2019
From selling guest rooms and hotel services differently to monetizing under-utilized spaces and...
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In The Big Chair - Steve Milo of VTrips
By Jill Menze
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February 20, 2018
The founder and CEO of VTrips, Steve Milo has learned every aspect of the vacation rental industry,...
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QOTW: Something about blockchain and doomed travel giants
By PhocusWire
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January 12, 2018
Quote from Maksim Izmaylov, CEO of Winding Tree....
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Technically Speaking - Bobby Healy of CarTrawler
By Jill Menze
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November 21, 2018
A seasoned tech investor and entrepreneur - and outspoken Google opponent - Bobby Healy has helped...
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