Results for "Hospitality Operations Hospitality & Tourism Industry"

News / Online

Hotels: What are some of you guys smoking?

By Patrick Landman | June 25, 2012

I just have to get this of my chest, and share my latest experiences with you.... Read More

Opinion / Online

Travel customer service resilience in the age of climate disruption

By Jeffrey Katz – Journera | October 27, 2023

While the increasing frequency of climate-related disruptions is inevitable, severely disappointed... Read More

News / Online

In the battle for hi-tech Ibiza hotels, music reigns supreme

By Kevin May | January 26, 2014

[video_popup width="805" height="454" video_link="http://www.youtube.com/watch?v=cR_1BX3y7QI"... Read More

News / Distribution

Fragmentation continues to shape the competitive landscape for hoteliers

By Diane Merlino | January 23, 2019

This analysis examines how the hospitality industry, from accommodation options to distribution... Read More

News / Technology

Cendyn and NextGuest merge to extend reach and tap into data

By Linda Fox | February 17, 2021

The merger creates the largest CRM and digital marketing provider in hospitality, according to the... Read More

Sabre builds hotel portfolio with SoftHotel acquisition

By Dennis Schaal | June 29, 2011

Forget those servers: Sabre rounded out its hospitality portfolio with the acquisition of Web-based... Read More

News / Online

Earnings roundup: Amex GBT, Sonder, Vacasa

By Mitra Sorrells | November 11, 2022

As publicly traded travel companies continue to report their third quarter 2022 earnings, we round up... Read More

News / Online

Hotel sues guest for posting review on TripAdvisor about bed bugs

By Karthick Prabu | September 9, 2013

Canada-based Hotel Quebec is suing a former guest for $95,000. The reason? The guest wrote a negative... Read More

News / Distribution

Marriott believes worst is over, global occupancy at 30%

By Christina Jelski | August 11, 2020

Around 9% of Marriott's properties worldwide currently remain closed, versus a high of more than 25%... Read More

News / Online

Ancillary Mania: US hotels forecast to earn $1.95B in fees and surcharges in 2012

By Sean O'Neil | August 22, 2012

This year U.S. hotels will rake $1.95 billion in fees and surcharges, a new record, according to a... Read More

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The untapped value of high-intent travel traffic

The agentic traveler: Is travel ready for AI booking demand?

Human-in-the-loop servicing shouldn’t be the end goal for travel

How hotel leaders can invest with confidence

The hotel AI readiness guide

Why payment infrastructure will shape the future of travel commerce

Report: Travelers want AI personalization, not unchecked autonomy

How travel booking is moving from search to intent

Why B2B travel payments need more than virtual cards

Why the booking layer is the real test for AI in travel