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How airlines can do social media service better
By Marisa Garcia
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January 10, 2018
Social media customer service firm Conversocial has published its Airline Benchmark Report for 2018,...
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Coronavirus is reshaping the airport experience of the future, part 2
By Omar Abou Faraj - Dubz
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April 30, 2020
The envisioned airport of the future would leverage intelligent operational and passenger...
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TripActions closes on Series A round, partners with two powerhouses for hotel inventory
By Michele McDonald
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October 4, 2017
TripActions, which bills itself as a “modern” corporate travel management company, disclosed that it...
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Turkish Airlines plugs into the world of travel startups
By Kevin May
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April 11, 2016
Turkish Airlines is the latest to tap into the startup ecosystem following its backing for the Plug...
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Online
Travel brands on alert as Google increases machine learning on search results
By Kevin May
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January 19, 2017
Travel brands should ensure they consider the search "intent" of prospective customers when optimising...
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Airbnb adds new safety feature for solo travelers
By Jill Menze
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June 13, 2022
Airbnb will automatically activate a special in-app experience when a solo guest books a private or...
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Listen up, Grandad, messaging is the new talking
By Viewpoints
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May 27, 2016
The year is 2050 and the Gen X’ers of today are giving their grandchildren a history lesson in obscure...
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VIDEO: Fighting fraud in vacation rentals
By PhocusWire
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June 7, 2021
Speaking during PhocusWire Pulse: Decoding Travel Security, Expedia Group's James Cassidy explains how...
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Airlines advance towards 100% baggage tracking, with significant improvements
By Marisa Garcia
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April 19, 2018
SITA's latest Baggage Report reflects progress in baggage tracking programs. Despite dramatic growth...
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Huawei invests $100M in startups, makes first travel move in Middle East
By Yeoh Siew Hoon - WebInTravel
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August 25, 2021
Wego is the first travel player to sign a partnership with Huawei’s Petal Search to integrate the...
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