Results for "artificial intelligence"

Technology and customer experience analysis

News / Technology

Why technology is the key to a great customer experience for travelers

By Rakshit Desai - FCM Travel Solutions | July 2, 2018

It’s a universally acknowledged fact that technology has influenced every aspect of human life,... Read More

Opinion / Technology

No, guests do not require human-provided services in hospitality

By Max Starkov - hospitality consultant and strategist | January 4, 2022

Max Starkov makes a case that in five years, hotels will operate with about 50% of the staff they had... Read More

From Our Partners / Technology

Accor’s renewed focus – aspirational and experiential aspects of a guest

By Ritesh Gupta - China Travel News | June 20, 2019

The hospitality group asserts that it has moved on from being owner of properties to owning the... Read More

Opinion / Technology

Finding a unique voice in travel technology

By Chad Callaghan - Sabre | March 27, 2018

The increasing and widespread adoption of voice technology is already beginning to establish its place... Read More

Opinion / Technology

Bots, bottled water and search - a varied snapshot of industry issues in 2018

By Simone Puorto | October 25, 2018

Here is a fairly unknown fact: the Hospitality Sales & Marketing Association International is as old... Read More

News / Distribution

Finding revenue in unexpected places with dynamic pricing science

By Viewpoints | May 22, 2017

Airlines have transformed obstacles such as downward pressure on fare structures, fluctuating demand... Read More

Opinion / Technology

My Method... How MacDonald Hotels reaped revenue from chatbot integration

By Tiago Araujo - Hijiffy | July 8, 2022

MacDonald Hotels integration of HiJiffy saw an 80% customer satisfaction rating and a boost in... Read More

News

Emirates and Dnata to turbocharge their enterprise tech strategy

By Sean O'Neil | October 20, 2015

Emirates Airline and its sister company Dnata, an air services provider, said today they are launching... Read More

News / Online

Business travel, part 2: TMCs focus on innovation to stay competitive

By Mitra Sorrells | August 12, 2019

For part two of our series on business travel we explore how some of the legacy TMCs are pursuing... Read More

News / Technology

Tencent working on ID pass and more China travel trends

By PhocusWire | June 20, 2018

Our regular slot on China travel trends sees Tencent initiate an electronic ID pass system, a... Read More

First Previous

Next Last

Inside the PayPal-Sabre-Mindtrip playbook for agentic travel booking

How travel brands can turn customer data into moments that matter

Every link in the booking chain is a compliance risk—and now AI agents have added one more

The journey is fragmented. Care shouldn’t be.

How adventure travel can help brands meet changing traveler expectations

Trust, identity and payments: Preparing for agentic commerce in travel

What new research reveals about how travelers use AI to plan trips

Why payments are becoming a growth strategy for travel companies

Booking anxiety is changing consumer behavior—and creating an opportunity for travel platforms

How leading travel companies are strengthening margins in 2026