Results for "artificial intelligence"

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What travel companies should consider for their generative AI strategy

By PhocusWire | January 9, 2024

Oliver Wyman advises travel companies to analyze their data, listen to customers and interact with... Read More

News / Technology

Booking.com and Flight Centre on measuring generative AI’s efforts to make travel better

By D.J. Catron | June 12, 2024

At Phocuswright Europe experts from Booking.com and Flight Centre Travel Group weigh in on how... Read More

News / Online

Expedia Group’s Ariane Gorin opens up about first year as CEO

By Morgan Hines | May 21, 2025

Ariane Gorin, CEO of Expedia Group, looks back on her first year in the role in an interview with... Read More

News / Technology

As Phocuswright Europe kicks off, travel experts weigh in on the AI buzz

By PhocusWire | June 11, 2024

When 500 travel insiders gather, you don’t need a chatbot to predict lots of conversation about... Read More

News / Technology

Concur aims to drive automation, improve user experience with updates

By Linda Fox | March 19, 2024

Key elements of the updates, launched at its Fusion event in the U.S. this week, include enhancing... Read More

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Kayak launches image recognition tool to compare flight prices from a screenshot

By Derek Catron and Morgan Hines | March 5, 2024

Extensive training of ChatGPT’s AI model on Kayak’s database of billions of consumer travel queries... Read More

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Accor's chief digital officer talks distribution, direct bookings and loyalty

By Linda Fox | March 20, 2025

Alix Boulnois, chief business, digital and tech officer of Accor, discusses the hotel group's... Read More

News / Technology

Decentralized Identity Foundation hackathon kicks off with track focused on travel solutions

By Mitra Sorrells | October 3, 2024

Developers entering the “Hospitality and Travel Challenge” have to demonstrate how decentralized... Read More

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Alexa+ could earn “top-of-the-funnel” spot in travel research

By Morgan Hines | March 4, 2025

Travel brands including Tripadvisor and Uber have partnered with Amazon for the debut of its... Read More

News / Online

When travel isn’t first: How economic strains are changing consumer behavior

By Phocuswright Research | October 22, 2025

While major trip components continue to be booked at similar rates, the way travelers research, plan... Read More

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Inside the PayPal-Sabre-Mindtrip playbook for agentic travel booking

How travel brands can turn customer data into moments that matter

Every link in the booking chain is a compliance risk—and now AI agents have added one more

The journey is fragmented. Care shouldn’t be.

How adventure travel can help brands meet changing traveler expectations

Trust, identity and payments: Preparing for agentic commerce in travel

What new research reveals about how travelers use AI to plan trips

Why payments are becoming a growth strategy for travel companies

Booking anxiety is changing consumer behavior—and creating an opportunity for travel platforms

How leading travel companies are strengthening margins in 2026