Reservation Systems

News / Technology

Mews brings agentic AI on board with acquisition of DataChat

By Linda Fox | October 28, 2025

DataChat, which was initially launched in 2017 as a research project, works in the retail, financial services and telecommunications sectors. Read More

Opinion / Technology

AI’s new gatekeepers: How Booking.com and Expedia are hijacking the future of travel

By Brad Brewer - Agentic Hospitality | October 21, 2025

The EU’s Digital Markets Act forces the biggest online “gatekeepers” to play fair, but it doesn’t yet cover standalone AI assistants—like ChatGPT, Gemini or Perplexity. Read More

News / Technology

How gen AI is reinventing voice technology in travel

By Matthew Parsons | October 15, 2025

Several travel companies are exploring the future of voice technology, covering customer service and business operations through to real-time translation and conversational booking. Read More

News / Technology

Why AI agents fall short in fragmented hospitality tech—And how MCP fixes this

By Stephan Wiesener - Apaleo | October 10, 2025

Apaleo founder and CTO Stephan Wiesener says MCP is the breakthrough that will turn AI agents from concept into practical, daily operations. Read More

From Our Partners / Technology

Hotels and innovation—keeping guests and staff center stage

By Chelsea Salamone - Thayer Investment Partners | September 17, 2025

Ultimately, hospitality tech must never lose sight of the human element inherent in a terrific guest experience. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: TravelPerk, Amadeus, Boatscribe, Ryanair and more...

By PhocusWire | September 12, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

Opinion / Distribution

Unlocking the future of automation: How APIs are powering autonomous distribution

By Chris Hodges - Expedia Group | September 10, 2025

Expedia Group's VP of global connectivity and partner solutions writes that API integration can help improve hoteliers' operational efficiency. Read More

News / Online

Way expands Hyatt ancillary, loyalty partnership

By Morgan Hines | August 25, 2025

Way’s platform and APIs will be integrated into Hyatt’s digital ecosystem, allowing for end-to-end merchandising and marketing. Read More

News / Technology

PhocusWire's weekly travel tech news briefs: OYO, Hostaway, Duffel and more...

By PhocusWire | August 8, 2025

Keep up with all the latest people, partner and product news from around the global travel industry. Read More

News / Online

KKR acquires minority stake in Etraveli Group

By Morgan Hines | July 23, 2025

Just under two years after Booking Holdings' failed attempt to acquire its flight tech partner Etraveli, the company has a new investment partner in KKR. Read More

News / Technology

Accor's tech chief on experiences, shifting mindset and system fragmentation

By Linda Fox | July 16, 2025

Accor's chief commercial, digital and technology officer Alix Boulnois shared her thoughts on the group's digital transformation during an interview at Phocuswright Europe 2025. Read More

News / Technology

Industry leaders on the future of digital identity and AI agents

By Abby Crotty | July 14, 2025

During a session at Phocuswright Europe 2025, industry leaders discussed the impact of digital identity wallets and how AI will come into play. Read More