Research

News / Online

New initiative forms to foster collaboration on climate change

By Kathryn Walson | November 14, 2022

The global TT4T initiative aims to engage the travel tech community in developing new solutions, which will be pilot-tested and refined through destination-level partners. Read More

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Studies see possible muted fall, return of holiday travel

By Kathryn Walson | November 9, 2022

A new report reveals consumers are price-shopping on online travel agencies because of economic concerns. Read More

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Destinations tap data to lure visitors amid travel comeback

By Kathryn Walson | October 31, 2022

Destination marketers have access to more data sources and more granular detail than they’ve ever had before. Read More

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The “Great Breakup”: Why women are leaving corporate jobs

By Jill Menze | October 25, 2022

According to McKinsey’s Women in the Workplace 2022 study, women leaders are leaving their companies at the highest rate in years. Read More

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Travel apps have work to do in improving customer satisfaction

By Kathryn Walson | October 24, 2022

According to a recent study from Applause, 37% of customers say travel apps have not been helpful in managing recent travel challenges. Read More

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Move to digital gains momentum in tours and activities sector

By Kathryn Walson | October 14, 2022

Online travel agencies will continue to accelerate the move to digital. And with niche OTAs entering the tours and activities market, consolidation is likely on the horizon. Read More

News / Technology

The new ways cybercriminals are attacking travel companies

By Kathryn Walson | October 3, 2022

Credit cards, reward programs and even the metaverse are potential vulnerabilities for travel companies. Read More

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Five traveler trends shaping the future of accommodations

By Kathryn Walson | September 28, 2022

For 78% of working travelers and 60% of leisure travelers, the “little things” – for example, a property’s scent, its artwork or the restaurant’s music – “always” or “often” impact whether they would... Read More

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Looking ahead into the Middle East travel market

By PhocusWire | September 6, 2022

According to Phocuswright’s Middle East Travel Market Report 2021-2025, the region is poised for a bright future. Read More

News / Technology

Business travelers want tech to address travel disruptions

By Jill Menze | August 16, 2022

Since the onset of the pandemic, business travelers have increasingly turned to digital tools such as apps and virtual agents to manage travel disruptions. Read More

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Consumers willing to pay more for inclusive travel choices

By Jill Menze | July 25, 2022

According to a new study, seven in 10 consumers are willing to pay more for a destination, lodging or transportation option that is more inclusive to all types of travelers. Read More

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Last-minute flight bookings in Europe down from 2019

By Kathryn Walson | July 20, 2022

Last-minute reservations for flights within Europe were down 44% from 2019 levels as of July 10, according to new research by ForwardKeys. Read More

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Vrbo outranks other OTAs as most downloaded travel app

By Kathryn Walson | July 14, 2022

Vrbo had 10 million downloads in the first half of 2022 – the same amount it had in all of 2021. Read More

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From OTAs, travelers want more price predictability, travel updates

By Kathryn Walson | July 13, 2022

According to a report from OAG, North American travelers say OTAs can improve the booking experience through better price predictability and more real-time updates. Read More