Research

News / Online

Travel apps have work to do in improving customer satisfaction

By Kathryn Walson | October 24, 2022

According to a recent study from Applause, 37% of customers say travel apps have not been helpful in managing recent travel challenges. Read More

News / Online

Move to digital gains momentum in tours and activities sector

By Kathryn Walson | October 14, 2022

Online travel agencies will continue to accelerate the move to digital. And with niche OTAs entering the tours and activities market, consolidation is likely on the horizon. Read More

News / Technology

The new ways cybercriminals are attacking travel companies

By Kathryn Walson | October 3, 2022

Credit cards, reward programs and even the metaverse are potential vulnerabilities for travel companies. Read More

News / Online

Five traveler trends shaping the future of accommodations

By Kathryn Walson | September 28, 2022

For 78% of working travelers and 60% of leisure travelers, the “little things” – for example, a property’s scent, its artwork or the restaurant’s music – “always” or “often” impact whether they would... Read More

News / Online

Looking ahead into the Middle East travel market

By PhocusWire | September 6, 2022

According to Phocuswright’s Middle East Travel Market Report 2021-2025, the region is poised for a bright future. Read More

News / Technology

Business travelers want tech to address travel disruptions

By Jill Menze | August 16, 2022

Since the onset of the pandemic, business travelers have increasingly turned to digital tools such as apps and virtual agents to manage travel disruptions. Read More

News / Online

Consumers willing to pay more for inclusive travel choices

By Jill Menze | July 25, 2022

According to a new study, seven in 10 consumers are willing to pay more for a destination, lodging or transportation option that is more inclusive to all types of travelers. Read More

News / Online

Last-minute flight bookings in Europe down from 2019

By Kathryn Walson | July 20, 2022

Last-minute reservations for flights within Europe were down 44% from 2019 levels as of July 10, according to new research by ForwardKeys. Read More

News / Online

Vrbo outranks other OTAs as most downloaded travel app

By Kathryn Walson | July 14, 2022

Vrbo had 10 million downloads in the first half of 2022 – the same amount it had in all of 2021. Read More

News / Online

From OTAs, travelers want more price predictability, travel updates

By Kathryn Walson | July 13, 2022

According to a report from OAG, North American travelers say OTAs can improve the booking experience through better price predictability and more real-time updates. Read More

News / Online

Difficulty making payments sours guests’ hotel experience

By Kathryn Walson | July 12, 2022

Guests are twice as likely to experience anxiety and uncertainty when making hotel payments than in making everyday payments. Read More

News / Online

Short-term rental demand hits record levels in U.S.

By Kathryn Walson | July 11, 2022

Demand for short-term rentals in the U.S. is projected to climb an average of 20.3% from 2021 to 2022. Read More

News / Distribution

Europe’s short-term rental segment on track for steady growth

By Phocuswright Research | May 16, 2022

Phocuswright's report explores changes in the short-term rental landscape from both consumer and business perspectives. Read More

News / Online

LIVE BLOG: Coronavirus and the travel industry - impact and recovery

By PhocusWire | February 21, 2022

PhocusWire%252527s live blog is charting the impact of COVID-19 on the travel industry and the sector%252527s efforts to recover. Read More

News / Online

The consumer trends seeping into the travel industry

By Linda Fox | January 20, 2022

According to a Euromonitor report, consumer attitudes have shifted in areas like climate and flexibility, impacting how and where they book travel. Read More

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