PhocusWire News

Sounding Off: Airbnb isn't a community - it's a business
Interview / Online
Sounding Off: Airbnb isn't a community - it's a business
By PhocusWire | April 2, 2021
The real test of the company comes from hereon with its quarterly figures, strategic initiatives that... Read More
Future-Proofing Travel: Stephanie Jones of National Blacks in Travel & Tourism Collaborative
News / Online
Future-Proofing Travel: Stephanie Jones of National Blacks in Travel & Tourism Collaborative
By PhocusWire | April 2, 2021
Our guest for this episode of Future-Proofing Travel is Stephanie Jones, founder and CEO of the... Read More
VIDEO: Reaping the emotional and financial value of airline loyalty
News / Distribution
VIDEO: Reaping the emotional and financial value of airline loyalty
By PhocusWire | April 1, 2021
Mark Ross-Smith discusses the evolution to lifestyle programs from airlines and the drive toward... Read More
How I Got Here, episode 58 - Rami Zeidan of Life House
Interview / Distribution
How I Got Here, episode 58 - Rami Zeidan of Life House
By PhocusWire | April 1, 2021
After working in the finance and real estate worlds for the early part of his career, Rami Zeidan... Read More
VIDEO: Tripadvisor on its big push to subscriptions and loyalty
News / Online
VIDEO: Tripadvisor on its big push to subscriptions and loyalty
By PhocusWire | March 30, 2021
Speaking during PhocusWire Pulse: Loyalty For The Long Haul, chief experience officer Lindsay Nelson... Read More
VIDEO: The “not stupid” way to achieve loyalty in hospitality
News / Online
VIDEO: The “not stupid” way to achieve loyalty in hospitality
By PhocusWire | March 29, 2021
Speaking during PhocusWire’s Pulse: Loyalty For The Long Haul event, CitizenM’s Lennert de Jong says... Read More
Sounding Off: The truest test of a travel brand? Disruption
Interview / Technology
Sounding Off: The truest test of a travel brand? Disruption
By PhocusWire | March 26, 2021
This will be found in a combination of honesty, the speed with which a brand makes good on refunds,... Read More
VIDEO: How one airline is rethinking every element of customer loyalty
News / Online
VIDEO: How one airline is rethinking every element of customer loyalty
By PhocusWire | March 26, 2021
AirAsia has shifted its loyalty strategy from providing passenger services to being a one-stop-shop... Read More
VIDEO: Why loyalty programs are still relevant
News / Online
VIDEO: Why loyalty programs are still relevant
By PhocusWire | March 25, 2021
Phocuswright analyst Mark Blutstein has carried out a study into what consumers think about loyalty... Read More
PhocusWire Pulse: Loyalty For The Long Haul
News / Online
PhocusWire Pulse: Loyalty For The Long Haul
By PhocusWire | March 25, 2021
Our second PhocusWire Pulse concentrates on the world of loyalty and how the industry is evolving to... Read More
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TUI Group credits AI-driven cost savings for Q3 results
August 12, 2026
TUI Group credits AI-driven cost savings for Q3 results
TUI Group CEO Sebastian Ebel described AI as a game changer for customer service and yield... Read More