Opinion

One of the greatest challenges for the international vacation and short-term rental industry today is providing a product with the level of consistency and standardization that guests increasingly expect.... Read More

How the development of systems to offer room attributes might impact distribution.... Read More

We spent the last two decades in the Transaction Era - making it easier to find and book the elements of a trip. But we are now entering the Experience Era.... Read More

Have fintech and alternative forms of payment had an effect on the travel sector in Latin America? The short answer is yes; in fact, the impact is significant.... Read More

Regardless of size, as an industry, we need to be able to try new things and at times, to test ideas and accept that they might fail, until we finally succeed.... Read More

Working with Hostelworld, which offers backpackers access to tens of thousands of lodgings around the globe, Google has been assessing the challenges that come with modern travel.... Read More

At its core, active listening is simply paying closer attention. Sounds straightforward, but in today’s world of distractions it’s easy to get lost in your own thoughts.... Read More

For hoteliers, it's not just about delivering Wi-Fi technology to guests: Connectivity also plays a major role in driving the success of major brands throughout the hospitality industry from an operational perspective.... Read More

Card-linked offers can help travel organizations analyze and unlock the copious amounts of incremental data produced by their customers.... Read More

In part two of his analysis of the economic outlook for travel, MMGY Global CEO Clayton Reid offers advice on how to prepare for a downturn.... Read More

By taking a data-driven approach to the customer journey, travel businesses can better recognize intent signals to personalize the journey to users as they browse.... Read More

MMGY Global CEO Clayton Reid sees a looming slowdown that will impact travel. The first part of his analysis explains why this has come about.... Read More

Once consumers have booked a trip, the likelihood of receiving a really bad transactional email at some point between booking and departure is far too high. ... Read More

IoT solutions can provide many benefits for the hospitality industry, including more efficient asset tracking and utilization, lowered energy costs and a better experience for guests.  ... Read More

An influx of businesses describe themselves as fundamentally changing the model of business travel - and raising a lot of capital to do so. But should we look beyond the "unicorn" hype?... Read More