Opinion

Up-to-date data, rapid forecasting and automated pricing are critical for hoteliers trying to maximize revenue during the COVID-19 crisis.  ... Read More

By taking strategic steps, women can increase their presence on the boards of travel companies.... Read More

The distribution landscape for short-term vacation rentals is dominated by marketplaces. However, the pandemic has revealed some weak points and misalignment of incentives within the traditional marketplace model.... Read More

Resources have been slashed, investments cut, strategic programs paused and, more than ever, executive focus has zeroed in on any new project to scrutinize its rate‐of‐return. So where does that leave a distribution project?... Read More

Digitalization shouldn't scare the travel, tourism and hospitality industry, nor the customers that fly in its aircraft, sleep in its beds, ride in its vehicles and enjoy its activities.... Read More

How the industry receives and administers payments is changing as airlines navigate the COVID-19 pandemic. Right now, there isn’t a travel business on the planet that can afford to lose a sale.... Read More

The handling of passenger claims has been an Achilles Heel in the airline industry for many years, even before the coronavirus hit the whole sector in an unprecedented fashion.... Read More

As business travel returns, Serko CEO Darrin Grafton says cost management, risk management and change management will be critical.... Read More

The brands that are able to position themselves in this as-yet undetermined role will most likely be all things to all people - selling more than just a form of accommodation and a flight.... Read More

Like many others in the hospitality industry, Las Vegas hotel properties will need to operate more like tech companies and less like real estate holding companies if they’re going to weather the storm and recovery period brought on by COVID-19.... Read More

Three key elements are necessary to bring every individual their inalienable right of safety, including while traveling. These can not only be described, but quantified.... Read More

"Playing politics" with the recovery is not something that is likely to ensure that it runs smoothly, let alone collaboratively.... Read More

Diversification and risk management will be the keys for survival in the new world.... Read More

While "travel bubbles," which are formal agreements between governments allowing travelers to bypass quarantine measures, sound promising, they're also fraught with challenges.... Read More

You have probably seen it in all the big hotel chains: loyalty clubs mean a new standard in direct sales and customers are starting to get used to them.... Read More