We ask if distribution technology in use today has been designed with goals that are out of alignment with hotelier’s best interests... Read More

Breaking down what the recent rulings mean for the web intermediary and hotel ecosystem - and which player can capitalize.... Read More

For travel companies, a CDP can add significant agility and resilience to infrastructure and organization, reduce operating costs and provide the necessary controls for proper data governance.... Read More

Avoiding the PR headlines and focusing on what’s real and what really matters to creators and sellers of tours, activities and attractions.... Read More

In-flight entertainment has evolved at a rapid pace in recent years, yet seat-back screens are already on the decline - so airlines need to think differently as their passengers are now paying more attention to the mobile devices.... Read More

Take a deeper look at what’s going on away from the geopolitical headlines, and marketers will understand how trends in China are going to eventually affect us all.... Read More

Keeping track of an airline's data, let alone gaining insights from it, is beyond the means of any one carrier's I.T. department - so other methods are now vital.... Read More

Hotels are skeptical about investing in marketing automation for economic and cultural reasons, but doing so is necessary to get closer to customers.... Read More

Airbnb's much-lauded move into hotel distribution has been a welcome addition to the hotel ecosystem - but it should beware of age-old pitfalls.... Read More

The travel industry is entering an age of both traveler and supplier personalization - leveraging high-tech to deliver high-touch experiences.... Read More

Who wins - the tech giants, existing intermediaries, airlines, lawmakers or something else? Four possible patterns are analyzed here in part two.... Read More

Booking.com has rolled out its Booking.Basic feature to European hotel listings, which could spell a serious parity problem for hoteliers.... Read More

A new hotel brand, Life House, is currently testing an algorithmic pricing system based on customer profiles, history, spending habits and even social media followers. ... Read More

As the booking process has been simplified and personalized, the travel industry hasn't been nearly as fast to harness technology for people-based marketing. ... Read More

Airline distribution is an evolving beast - but in the first of this two-part series we outline why developments over the next decade could trigger the most fundamental changes in its history.... Read More