Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

News / Startups

Travel veteran Erik Blachford's tips for travel entrepreneurs in a technical revolution

By Matthew Parsons | November 22, 2024

Erik Blachford, formerly CEO of IAC Travel and Expedia and a travel technology investor, shares tips for startups as artificial intelligence drives change. Read More

News / Online

Expedia Group CEO on AI across operations and building bridges

By Matthew Parsons | November 21, 2024

Expedia Group CEO Ariane Gorin shares how the company is testing AI in consumer facing channels as well as for marketing, partners and more during a session at The Phocuswright Conference 2024. Read More

News / Startups

Acai Travel helps Hopper boost customer service with AI tools

By Linda Fox | November 20, 2024

Hopper is the latest partner for Acai Travel, a PhocusWire Hot 25 Travel Startup for 2024 that is using AI to improve internal operations for travel companies. Read More

News / Technology

How the latest consumer trends play out in travel

By Linda Fox | November 19, 2024

Consumer trends reveal the desire for help with filtering the volumes of information as well as mixed sentiment around artificial intelligence. Read More

News / Online

MakeMyTrip acquires expense management tool

By Morgan Hines | November 18, 2024

The acquisition of Happay expense platform underscores MakeMyTrip’s intention to offer a total solution for corporate travel and expense management. Read More

News / Online

Booking.com says it is now in compliance with EU's DMA

By Morgan Hines | November 13, 2024

The company said the compliance update is the result after “months” of back and forth with the European Commission as well as other stakeholders. Read More

News / Technology

78% of travelers want to use AI in accommodation journey

By Morgan Hines | November 12, 2024

The report from SiteMinder also found 52% travelers have abandoned an online booking after a bad experience, such as lack of site security, payment issues, loading times, design and a... Read More

News / Online

Booking Holdings plans job cuts at Booking.com to drive efficiency

By Linda Fox | November 11, 2024

The company has not said how many jobs are expected to be lost at Booking.com or at what level or departments although it did refer to multiple jurisdictions. Read More

Interview / Startups

Hot 25 Travel Startups for 2025: Chain4Travel

By PhocusWire | November 11, 2024

Chain4Travel is the initiator of the decentralized operating system Camino Network, fostering digital innovation and solving the connectivity issue for global travel with a unique travel standard. Read More