Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

travel-building-loyalty-salesforce
From Our Partners / Online
Building loyalty into your travel brand
By Marisa Garcia | September 22, 2021
As travel recovers from the COVID-19 pandemic, travel brands need to re-examine the effectiveness of their loyalty programs in encouraging return visits and building a positive brand image. Read More
global-market-insight-hotel-recovery-2
From Our Partners / Distribution
Discover how to track worldwide recovery and spot early signs of demand
By Nadine Böttcher - OTA insight | September 22, 2021
Despite hoteliers across the globe eager to capitalize on recovery efforts, strategic decision-making is more difficult in a post-pandemic world than ever before. Read More
Expedia Group brings loyalty programs into a single platform
News / Online
Expedia Group brings loyalty programs into a single platform
By Kevin May | September 21, 2021
The company says all brands and products will be in the program, covering flights, hotels, alternative accommodation, car rentals, cruises and activities. Read More
VIDEO: New audiences and where to spend your travel marketing budget
News / Online
VIDEO: New audiences and where to spend your travel marketing budget
By PhocusWire | September 21, 2021
Phocuswright managing director Pete Comeau discussed a range of marketing-related issues with Michael Shafrir, industry manager at Facebook, during the recent TravelTech Show 2021 online... Read More
tripadvisor-plus-changes
News / Online
Tripadvisor revamps Plus, shifts discounts to cash-back
By Mitra Sorrells | September 21, 2021
Just three months after launching in the U.S., Tripadvisor is shifting its primary benefit for Plus subscribers from discounts at booking to cash-back at check-in.  Read More
E-commerce and the future of airline-passenger connections
Opinion / Online
E-commerce and the future of airline-passenger connections
By Joshua Ng - Alton Aviation Consultancy | September 21, 2021
As a result of the pandemic, airline apps are on the rise, changing the dynamic of airline-passenger interactions. Read More
REPORT: Timeshare in transition - The rise of the secondary market
From Our Partners / Distribution
REPORT: Timeshare in transition - The rise of the secondary market
By Diane Merlino | September 21, 2021
From humble origins at a single resort, timeshare has evolved into a major segment of the global travel industry. Read More
Big Asia Pacific travel market developments to know
News / Online
Big Asia Pacific travel market developments to know
By Phocuswright Research | September 20, 2021
The road to recovery is long and varies by market, especially as the more contagious Delta variant of the virus wreaks havoc across the region in 2021, hampering travel recovery. Read More
Q&A: Klook on taking risks, collaboration and new trends
News / Online
Q&A: Klook on taking risks, collaboration and new trends
By Mitra Sorrells | September 20, 2021
As Klook marks seven years since its launch, chief commercial officer Wilfred Fan shares the company's COVD recovery strategy and future plans. Read More
Real estate firm JLL launches short-term rental platform
News / Online
Real estate firm JLL launches short-term rental platform
By Jill Menze | September 19, 2021
JLL Short Stays, powered by proptech company Lavanda, aims to rival Airbnb and Booking.com in the urban accommodations market. Read More
Vrbo expands program to woo Airbnb hosts, claims thousands have already joined
News / Online
Vrbo expands program to woo Airbnb hosts, claims thousands have already joined
By Kevin May | September 16, 2021
The Fast Start program began in the U.S. in March 2021 and is designed to help experienced hosts who haven't joined the site yet increase their visibility and earnings. Read More
Voxel acquires Troovo to boost B2B payments platform
News / Technology
Voxel acquires Troovo to boost B2B payments platform
By Linda Fox | September 15, 2021
Voxel aquisition of Troovo’s gives it GDS connectivity as well as a decision engine, which optimizes payments. Read More
What's next for NDC: Content investment and innovation
Opinion / Distribution
What's next for NDC: Content investment and innovation
By Adam Knights - ATPI | September 15, 2021
NDC might be viewed as a quiet storm that TMCs must prepare for as part of their role in offering content from multiple airline sources. Read More
SiteMinder secures $74M funding round, plots public listing
News / Distribution
SiteMinder secures $74M funding round, plots public listing
By Linda Fox | September 14, 2021
Existing shareholders AustralianSuper and equity funds managed by BlackRock, Ellerston Capital and Pendal Group have also participated. Read More
The hurdles in the way of NDC critical mass
News / Distribution
The hurdles in the way of NDC critical mass
By Linda Fox | September 13, 2021
Amadeus says there will be a number of years of transition before NDC gets to critical mass. Read More
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