Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Personalization + ChatGPT = Holy grail in customer intent
Opinion / Technology
Personalization + ChatGPT = Holy grail in customer intent
By Terry Jones | June 23, 2023
ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More
Travel startups on choosing investors, funding experiences
News / Startups
Travel startups on choosing investors, funding experiences
By Linda Fox & Mitra Sorrells | June 22, 2023
Following our recent piece on top investors in travel tech, PhocusWire collected insights from startups on what they look for in investors. Read More
Latin America super app Rappi has big ambitions in travel
News / Online
Latin America super app Rappi has big ambitions in travel
By Mitra Sorrells | June 20, 2023
With partnerships with Marriott and Amadeus, Rappi is finding ways to make its app the go-to place for travel bookings as well as many other daily essentials. Read More
The power of an “ecosystem approach” in hospitality
From Our Partners / Online
The power of an “ecosystem approach” in hospitality
By Francisco Pérez-Lozao Rüter - Amadeus Hospitality | June 20, 2023
Find out how today's traveler expectations are catalysts for change and how the hospitality industry can adapt in the coming years to deliver more seamless journeys.   Read More
European regulators charge Google with breaching antitrust laws
News / Technology
European regulators charge Google with breaching antitrust laws
By Linda Fox | June 15, 2023
The regulatory body said it "takes issue" with the search giant giving preference to its own display advertising technology. Read More
Microsoft, Trip.com and Kayak on their work with ChatGPT
News / Online
Microsoft, Trip.com and Kayak on their work with ChatGPT
By Derek Catron | June 15, 2023
Generative AI dominated conversations at Phocuswright Europe even before the discussion turned to its best-known tool.   Read More
WeSki - Launch pitch winner at Phocuswright Europe 2023
Interview / Startups
WeSki - Launch pitch winner at Phocuswright Europe 2023
By PhocusWire | June 14, 2023
WeSki is a self-service platform for planning, comparing, booking and customizing ski trips, providing real-time prices and availability.  Read More
Save now, buy later gains traction as CheapOair partners with Accrue
News / Online
Save now, buy later gains traction as CheapOair partners with Accrue
By Linda Fox | June 13, 2023
While buy now, pay later has caught on in the past couple of years through companies including FlyNowPayLater and Uplift, save now, buy later is in its infancy. Read More
Top investors in travel tech 2023
News / Startups
Top investors in travel tech 2023
By Linda Fox & Mitra Sorrells | June 12, 2023
This new annual feature is based on data from Phocuswright to identify travel tech investors that have participated in at least four non-debt funding rounds or at least three rounds of at least $10... Read More
Presenting the top investors in travel tech 2023
News / Startups
Presenting the top investors in travel tech 2023
By Linda Fox & Mitra Sorrells | June 12, 2023
This new annual feature is based on data from Phocuswright to identify travel tech investors that have participated in at least four non-debt funding rounds or at least three rounds of at least $10... Read More
Trip.com Group sees pent-up demand drive bookings above 2019 levels
News / Online
Trip.com Group sees pent-up demand drive bookings above 2019 levels
By Mitra Sorrells | June 8, 2023
In a call with analysts to discuss Q1 results, company executives also spoke of continued integration of AI with "proper guardrails in place." Read More
Google partners with EU aviation agency on emission data standard
News / Online
Google partners with EU aviation agency on emission data standard
By Mitra Sorrells | June 7, 2023
Lufthansa Group is the pilot partner in this initiative and will provide an extensive set of flight data from specific flights that can be used to improve estimates for future flights on the same... Read More
Priceline partners with Google to deploy generative AI
News / Technology
Priceline partners with Google to deploy generative AI
By Mitra Sorrells | June 6, 2023
Priceline will use the generative AI technology to create a new virtual travel assistant chatbot to improve internal workflows. Read More
Online travel giants Q1 marketing spending shows wide variance
News / Online
Online travel giants Q1 marketing spending shows wide variance
By Mitra Sorrells | June 6, 2023
Expedia Group spent the highest percentage of revenue on marketing while Airbnb spent the least and focused on expanding brand awareness and balancing supply and demand. Read More
Misterb&b adds in-app social network for LGBTQ+ travelers
News / Online
Misterb&b adds in-app social network for LGBTQ+ travelers
By Mitra Sorrells | June 5, 2023
The LGBTQ+-centric travel accommodation and experience booking platform’s new social network is intended to help users meet one another and also meet locals in destinations they are visiting.   Read More
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