Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

Acing the hotel recovery test - considerations for a successful COVID-19 strategy
From Our Partners / Distribution
Acing the hotel recovery test - considerations for a successful COVID-19 strategy
By Mark Bedard - Amadeus | March 29, 2021
Should you focus on the technique you utilize in targeting, capturing and converting shoppers into loyal guests? Or should you spend more time looking at the technology you use to support your... Read More
VIDEO: How one airline is rethinking every element of customer loyalty
News / Online
VIDEO: How one airline is rethinking every element of customer loyalty
By PhocusWire | March 26, 2021
AirAsia has shifted its loyalty strategy from providing passenger services to being a one-stop-shop for passengers to earn credit for tickets and numerous other consumer goods. Read More
JetBlue launches new travel site for customers to book hotels, car rentals
News / Online
JetBlue launches new travel site for customers to book hotels, car rentals
By Jill Menze | March 25, 2021
Called Paisly, JetBlue's new travel website lets consumers book hotels, car rentals and theme park tickets after they've purchased a flight. Read More
VIDEO: Why loyalty programs are still relevant
News / Online
VIDEO: Why loyalty programs are still relevant
By PhocusWire | March 25, 2021
Phocuswright analyst Mark Blutstein has carried out a study into what consumers think about loyalty programs and what type of rewards and engagement they want from their favorite brands. Read More
PhocusWire Pulse: Loyalty For The Long Haul
News / Online
PhocusWire Pulse: Loyalty For The Long Haul
By PhocusWire | March 25, 2021
Our second PhocusWire Pulse concentrates on the world of loyalty and how the industry is evolving to capture the attention and hearts of consumers. Read More
How I Got Here, episode 57 - Greg O'Hara of Certares
Interview / Technology
How I Got Here, episode 57 - Greg O'Hara of Certares
By PhocusWire | March 25, 2021
An astute and outspoken financial operator, O'Hara's influence in travel has grown considerably in recent years through the Certares investment vehicle, as he explains to David Litwak or Mozio and... Read More
hopper-170m-hopper-cloud
News / Online
Hopper closes $170M funding round, creates new B2B offering with Capital One as first partner
By Mitra Sorrells | March 24, 2021
Hopper is kicking off an ambitious growth plan that includes the launch of Hopper Cloud, selling its infrastructure, agency content, financial technology and data science capabilities to other travel... Read More
Blacklane signals hailing expansion and sustainability push with €22M investment round
News / Online
Blacklane signals hailing expansion and sustainability push with €22M investment round
By Kevin May | March 24, 2021
The new round will be used to investment in local and regional rides and the development of sustainable transportation. Read More
Leisure travel to lead airline recovery, but demand can’t do it alone
Opinion / Technology
Leisure travel to lead airline recovery, but demand can’t do it alone
By Aditi Mehta - PROS | March 23, 2021
Appealing to travelers will be increasingly important and a digital strategy built around customers and where, how and when they want to engage, will be the key to successfully gaining the loyalty and... Read More
Tripadvisor looks to raise $300M from convertible note offering
News / Online
Tripadvisor looks to raise $300M from convertible note offering
By Kevin May | March 22, 2021
The company says it intends to issue the notes via a private offering, with a due date of 2026. Read More
How I Got Here, episode 56 - Steve Domin of Duffel
Interview / Distribution
How I Got Here, episode 56 - Steve Domin of Duffel
By PhocusWire | March 18, 2021
Duffel eventually emerged into the public eye with a sizeable investment round and a number of important partners, including American Airlines and British Airways, as Steve Domin tells Mozio's David... Read More
Hostelworld sees revenue decline 81%, continues to bet on experiences
News / Online
Hostelworld sees revenue decline 81%, continues to bet on experiences
By Linda Fox | March 17, 2021
Hostelworld says improvements in marketing, user experience and inventory will help it emerge stronger from the pandemic. Read More
Airbnb's financial performance signifies shift in traveler behavior
Opinion / Online
Airbnb's financial performance signifies shift in traveler behavior
By Luca Zambello - Jurny | March 16, 2021
As travelers begin planning trips again, it is a good time to look at the trends driving Airbnb’s popularity and what they mean for business and leisure travel in 2021 and the years to come.  Read More
WATCH: Visualization of how 2020 ended for public digital travel brands
News / Online
WATCH: Visualization of how 2020 ended for public digital travel brands
By Kevin May | March 16, 2021
After an initial flurry of activity for travel brands in the third quarter, as lockdown restrictions eased in some countries, 2020 ended on a downbeat note for many companies. Read More
How travel brands are using Apple's App Clip to drive engagement, touchless experiences
News / Technology
How travel brands are using Apple's App Clip to drive engagement, touchless experiences
By Jill Menze | March 16, 2021
Brands including KKday, Caesars Entertainment and Expedia Group have developed App Clip solutions to provide a frictionless experience for travelers while increasing customer engagement. Read More
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