Online Travel Agency

PhocusWire's in-depth coverage of online travel agencies, featuring news, analysis, interviews, research and more on the brands and their strategies, executives and positions in the market.

News / Online

Expedia Group launches One Key unified rewards program

By Derek Catron | July 7, 2023

Speaking at Phocuswright Europe 2023, Alfonso Paredes called One Key “a super powerful tool” that would spread rewards benefits to more travelers. Read More

News / Technology

Business travel leaders cautious on generative AI, tout benefits

By Linda Fox | July 6, 2023

Generative AI continues to dominate conversations across travel with corporate travel no exception. Executives from Clarivate, Cornerstone, Spotnana and UiPath share early uses for the tech and pitfalls... Read More

News / Online

Online travel platforms escape digital gatekeeper list

By Linda Fox | July 4, 2023

The European Commission published the first list of companies that consider themselves potential gatekeepers today. Read More

News / Distribution

Agoda unveils wholesale distribution platform for hotel partners

By Derek Catron | June 30, 2023

Booking Holdings brand Agoda now offers more transparency for hotels to track volume and rates and maximize revenues. Read More

News / Distribution

Accor updates on digital and distribution strategy

By Linda Fox | June 30, 2023

Accor chief digital officer Alix Boulnois detailed some of the company’s strategies going forward during a Capital Market Day in late June. Read More

News / Technology

Priceline’s new AI chatbot will mix ChatGPT and Google tech

By Mitra Sorrells | June 28, 2023

Priceline's new chatbot, Penny, is equipped with security features so users can complete an accommodation booking right within the chat. Read More

News / Online

How travel brands are finding a voice on TikTok

By Linda Fox | June 28, 2023

TikTok's Hannah Bennett shares some of the current trends for travel on the platform as well as how brands including BA and Hilton are finding their voice. Read More

News / Technology

Booking.com adds conversational trip planning with ChatGPT

By Mitra Sorrells | June 27, 2023

For now the chat platform is integrated only with Booking.com’s accommodation booking experience, but the company plans to add flights, ground transportation and other trip components in the future. Read More

News / Technology

Chargebacks in travel increasing as consumers find them easier than refunds

By Linda Fox | June 27, 2023

Outpayce, the payments business of Amadeus, surveyed travel executives to uncover that 71% of companies have seen an increase with disputes growing 30% year over year. Read More

Opinion / Technology

Personalization + ChatGPT = Holy grail in customer intent

By Terry Jones | June 23, 2023

ChatGPT is going to change travel search for the better, and adding personalization will make it wonderful. Read More

News / Startups

Travel startups on choosing investors, funding experiences

By Linda Fox & Mitra Sorrells | June 22, 2023

Following our recent piece on top investors in travel tech, PhocusWire collected insights from startups on what they look for in investors. Read More

News / Online

Latin America super app Rappi has big ambitions in travel

By Mitra Sorrells | June 20, 2023

With partnerships with Marriott and Amadeus, Rappi is finding ways to make its app the go-to place for travel bookings as well as many other daily essentials. Read More

From Our Partners / Online

The power of an “ecosystem approach” in hospitality

By Francisco Pérez-Lozao Rüter - Amadeus Hospitality | June 20, 2023

Find out how today's traveler expectations are catalysts for change and how the hospitality industry can adapt in the coming years to deliver more seamless journeys. Read More