News

Booking.com says it is now in compliance with EU's DMA
News / Online
Booking.com says it is now in compliance with EU's DMA
By Morgan Hines | November 13, 2024
The company said the compliance update is the result after “months” of back and forth with the European Commission as well as other stakeholders.... Read More
Is technology improving airline customer service?
News / Technology
Is technology improving airline customer service?
By Mark Frary | November 13, 2024
The need for technology in customer service is on the rise after the pandemic, but for now hybrid human-and-tech solutions seems to be most effective.... Read More
Amazon expands travel partners for Cyber Week deals
News / Online
Amazon expands travel partners for Cyber Week deals
By Morgan Hines | November 12, 2024
American Airlines, Delta Air Lines,Viator, Princess Cruises, Visit Florida, Royal Caribbean, Carnival and many other travel suppliers are partnering with the online retail giant.... Read More
SITA, Idemia partner to build digital identity ecosystem for travel
News / Technology
SITA, Idemia partner to build digital identity ecosystem for travel
By Linda Fox | November 12, 2024
The collaboration will look at furthering interoperability, trust and data security as part of a Digital Travel Ecosystem initiative from SITA.... Read More
HomeToGo reports booking revenue high in Q3
News / Online
HomeToGo reports booking revenue high in Q3
By Linda Fox | November 12, 2024
The company has adjusted its full-year 2024 booking revenues guidance to more than €255 million, up 34% year over year. ... Read More
78% of travelers want to use AI in accommodation journey
News / Technology
78% of travelers want to use AI in accommodation journey
By Morgan Hines | November 12, 2024
The report from SiteMinder also found 52% travelers have abandoned an online booking after a bad experience, such as lack of site security, payment issues, loading times, design and a lack of friendliness for mobile users.... Read More
Is the future of travel regulation digital and green?
News / Technology
Is the future of travel regulation digital and green?
By PhocusWright Research | November 11, 2024
According to Phocuswright Research, navigating a patchwork of regulations across borders is a major challenge for travel businesses.... Read More
Booking Holdings plans job cuts at Booking.com to drive efficiency
News / Online
Booking Holdings plans job cuts at Booking.com to drive efficiency
By Linda Fox | November 11, 2024
The company has not said how many jobs are expected to be lost at Booking.com or at what level or departments although it did refer to multiple jurisdictions.  ... Read More
Presenting the Hot 25 Travel Startups for 2025
News / Startups
Presenting the Hot 25 Travel Startups for 2025
By PhocusWire | November 11, 2024
PhocusWire presents the Hot 25 Travel Startups for 2025 - our annual list of new companies in travel, tourism and hospitality we believe will make a mark on the industry in the coming months and years.... Read More
PhocusWire's weekly travel tech news briefs: Sabre, Amex GBT, BlaBlaCar and more
News / Technology
PhocusWire's weekly travel tech news briefs: Sabre, Amex GBT, BlaBlaCar and more
By PhocusWire | November 8, 2024
Keep up with all the latest people, product and partner news from around the global travel industry in PhocusWire's weekly roundup.... Read More
Airbnb’s Icons, group travel features have contributed to 1.7 million new profiles since May
News / Online
Airbnb’s Icons, group travel features have contributed to 1.7 million new profiles since May
By Morgan Hines | November 7, 2024
Airbnb saw $3.7 billion in revenue in Q3 this year, a 10% increase compared to Q3 2023, while adjusted EBITDA was up 7% year-over-year to $2 billion.... Read More
Expedia Group B2B revenue jumps 18% in Q3, far outpacing B2C
News / Online
Expedia Group B2B revenue jumps 18% in Q3, far outpacing B2C
By Mitra Sorrells | November 7, 2024
Total revenue in the quarter was up 3% year over year to $4.1 billion, but along with strength in the B2B business the company noted an acceleration in B2C bookings and a return to growth for Vrbo.... Read More
When travelers want digital vs. human interaction
News / Technology
When travelers want digital vs. human interaction
By PhocusWright Research | November 7, 2024
  According to Phocuswright’s latest travel research report, travelers are not ready to give up the human touch when traveling, especially when it comes to customer service.... Read More
Amadeus revenue hits €1.5B in Q3
News / Technology
Amadeus revenue hits €1.5B in Q3
By Linda Fox | November 7, 2024
Amadeus CEO Luis Maroto said company aims to be "undisputed aggregator" of NDC volumes for airlines.... Read More
Acai Travel secures $4M for AI efficiency tools for agents
News / Startups
Acai Travel secures $4M for AI efficiency tools for agents
By Linda Fox | November 7, 2024
The funding will further the startups’ ambition to build an operating system to drive efficiency in travel operations and enhance the traveler experience.... Read More