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Amazon primer - a critical examination of the crossover between retail and aviation

By Sponsored Content | September 21, 2017

This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InteRES. There is still a lot of noise around NDC, and the idea that airlines should become retailers and start t... Read More

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KLM partners with GetYourGuide for mobile booking of tours and activities

By Marisa Garcia | September 21, 2017

KLM has announced a new partnership with GetYourGuide to offer tours and activities to customers via the carrier's channels. Tours can be booked at short notice using Messenger, the KLM app, KLM.com,... Read More

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Personalization is about much more than recommendations

By Viewpoints | September 20, 2017

This is a viewpoint from Yaniv Reznik, CPO & SVP Customer Success at Nanorep by LogMeIn. When booking or embarking on a trip, be it local or international, today’s traveler expects a seamless a... Read More

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Amadeus and SITA tout progress in improved airport experience

By Michele McDonald | September 20, 2017

Technology companies are increasingly setting their sights on improving the airport experience. Amadeus and Off Airport Check-In Solutions are taking the check-in experience entirely off the airport,... Read More

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Global first alert - Seatfrog powers upgrade auction app for UK's Virgin Trains

By Martin Cowen | September 20, 2017

Seatfrog, an Australian startup which has developed an app-based platform for airlines to run live upgrade auctions for passengers with existing tickets, has signed a deal with UK rail operator Virgin... Read More

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Airlines experiment with customer service from SMS to very human AI

By Marisa Garcia | September 20, 2017

While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more... Read More

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Microsoft backed startup makes big data claims

By Pamela Whitby | September 20, 2017

Helping big brands achieve a single view of the customer is a challenge that many have tried and failed to overcome. Now Amperity, a Seattle-based startup with the weight of Microsoft behind it, ha... Read More

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Why Hilton's loyalty program wants to take you shopping at Amazon.com

By Michele McDonald | September 19, 2017

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon. All Hilton Honors members are e... Read More

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Hoteliers need to address the negative impacts of organisational multitasking

By Viewpoints | September 19, 2017

This is a viewpoint from Alexandra Kyvik, sales and marketing director at Loopon. This article will address the alarming system overload that hoteliers are suffering from today. The rise of the OTA... Read More

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HotelTonight widens its booking window to 100 days out

By PhocusWire | September 19, 2017

Cast your minds back to late 2010 when HotelTonight was unveiled and boasted that it was the fastest mobile hotel-booking app out there as well as the first mobile-only travel-booking business. The... Read More

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Airlines mix and match their relationship with GDSs and fare families

By Martin Cowen | September 19, 2017

CarTrawler and IdeaWorks have released the full findings from the annual ancillary revenue research with Sabre, Travelport and Amadeus included into the conversation along with 66 global airlines.... Read More

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Startup pitch: Horizon Guides wants to make content marketing easier

By Linda Fox | September 19, 2017

Horizon Guides wants to offer an almost off-the-shelf content marketing solution to the tours and activities sector. It's angle is that customer acquisition has become prohibitively expensive forci... Read More

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A couple of things for carriers to note when offering ancillary services

By Marisa Garcia | September 19, 2017

Perhaps the journey is as important as the destination, but not when it comes to airline ancillary revenue. There are plenty of opportunities for airlines to capitalise on travelers’ desires to see... Read More

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China's brick-and-mortar push: Will the online/offline blend boost travel spend?

By Nick Vivion | September 18, 2017

Brick-and-mortar threaded through this year's TravelDaily conference in Shanghai, China. The online/offline blend is increasingly in fashion - and has created a division between brands that believe in... Read More

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A picture is worth a thousand words, but your brand’s Instagram account is worth so much more

By Sponsored Content | September 18, 2017

This is a viewpoint by Skye Mayring, on behalf of Arival - The In-Destination Event. While freediving off the North Shore of Oahu, Ocean Ramsey reaches for the fin of a 17-foot great white shark. S... Read More

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