Morgan Hines News

AI check-in: Trip.com seeks to create “perfect trip for a better world” with TripGenie
News / Technology
AI check-in: Trip.com seeks to create “perfect trip for a better world” with TripGenie
By Morgan Hines | February 29, 2024
In the past year, users engaging with TripGenie used the Trip.com app for a "remarkable" 20... Read More
IAG makes massive e-SAF purchase from Twelve in sustainability effort
News / Technology
IAG makes massive e-SAF purchase from Twelve in sustainability effort
By Morgan Hines | February 28, 2024
International Airlines Group has entered a 14-year contract with Twelve, purchasing 260 million... Read More
What happens when travelers find tours too authentic?
News / Online
What happens when travelers find tours too authentic?
By Morgan Hines | February 26, 2024
An “authentic” experience that included a fried dog in a local market set off a lively discussion of... Read More
What hotels can learn from Amazon, Netflix and the OTAs
Opinion / Online
What hotels can learn from Amazon, Netflix and the OTAs
By Frank Reeves - SHR Group | February 23, 2024
The hotel industry finds itself at a crossroads: Change its strategy or lose guests. It’s not about... Read More
AI check-in: MakeMyTrip sees conversion boost from AI implementations
News / Technology
AI check-in: MakeMyTrip sees conversion boost from AI implementations
By Morgan Hines | February 22, 2024
MakeMyTrip group chief technology officer Sanjay Mohan discusses what the company is learning - and... Read More
STARTUP STAGE: Becoming rentABLE is a platform for accessible short term rentals
Interview / Startups
STARTUP STAGE: Becoming rentABLE is a platform for accessible short term rentals
By Morgan Hines | February 20, 2024
Becoming rentABLE aims to build inventory by certifying properties for accessibility beyond just a... Read More
Next-gen customer service for hospitality: Balance high-touch, high-tech
Opinion / Online
Next-gen customer service for hospitality: Balance high-touch, high-tech
By Dr. Ori Faran - Callvu | February 16, 2024
Great personal service still matters in hospitality, but as consumers – especially younger ones –... Read More
Airbnb adjusted EBITDA up 28% year over year as inventory grows to nearly 8M
News / Online
Airbnb adjusted EBITDA up 28% year over year as inventory grows to nearly 8M
By Morgan Hines | February 13, 2024
Airbnb said it has more than 5 million hosts and the highest inventory growth in 2023 came in Asia... Read More
Generative AI check-in: HomeToGo on integrating artificial intelligence across its platform
News / Technology
Generative AI check-in: HomeToGo on integrating artificial intelligence across its platform
By Morgan Hines | February 13, 2024
PhocusWire is checking in with travel companies that were early adopters of generative artificial... Read More
Car-sharing marketplace Getaround announces restructure
News / Online
Car-sharing marketplace Getaround announces restructure
By Morgan Hines | February 9, 2024
Getaround announced workplace reductions impacting almost 30% of the company’s North American staff.... Read More
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