Mobile

travelbank superitinerary product launch
News / Technology
TravelBank creates "SuperItinerary" to capture bookings, spending and ancillaries in one place
By Mitra Sorrells | September 26, 2019
TravelBank's new SuperItinerary tracks appointments and bookings, trip spending and ancillary offers in one app. Read More
waf-pegasus-airlines-ceo
News / Distribution
VIDEO: Pegasus Airlines on mobile, distribution ambitions and tech as a differentiator
By Linda Fox | September 26, 2019
PhocusWire talked to Pegasus Airlines CEO Mehmet Nane about customer centricity, distribution and mobile at the World Aviation Festival 2019 in London. Read More
WEBINAR REPLAY! Strong Customer Authentication for travel: are we there yet?
News / Technology
WEBINAR REPLAY! Strong Customer Authentication for travel: are we there yet?
By PhocusWire | September 24, 2019
There is still a lack of clarity regarding SCA implementation and use cases in the travel industry. We outline everything that you need to know. Read More
visitgreenwich-destination-marketing
News / Technology
Can DMOs do better than Google in the trip inspiration stage?
By Linda Fox | September 24, 2019
Tourism professionals see a future role in providing inspirational content in the trip planning stages and think Google will find it hard to do given the local flavor required. Read More
destination marketing part 3 smart tech smart tourism
News / Technology
Destination marketing, part 3: On the road to smart, "real-time" tourism
By Mitra Sorrells | September 23, 2019
For the third piece in this month's series, we look at how technology is enabling DMOs to serve visitors when they are in-destination. Read More
India Paytm 35m travel investment
News / Online
India’s Paytm invests $35M to expand its travel business
By Mitra Sorrells | September 20, 2019
Indian e-commerce giant Paytm says it will invest about $35 million in its travel business over the next six months. Read More
Sojern DMO co-op program
News / Online
Sojern launches co-op marketing program for DMOs and local businesses
By Mitra Sorrells | September 19, 2019
Sojern's new Digital Co-Op Program is intended to help DMOs create campaigns in collaboration with local hotels and attractions. Read More
travelport-digital-traveler-2019
News / Technology
Trust and finding the right option are top traveler frustrations online
By Linda Fox | September 17, 2019
Trust issues and lengthy search processes are the top frustrations for travelers in Travelport's Global Digital Traveler study. Read More
VIDEO: Facebook Messenger Business on airlines getting chatty
From Our Partners / Online
VIDEO: Facebook Messenger Business on airlines getting chatty
By PhocusWire | September 17, 2019
With millions of businesses and consumers using the service, it's no wonder the aviation sector is using messaging tools to manage important parts of its communications with passengers. Read More
Air-France-KLM-digital-social-media
News / Distribution
VIDEO: Air France KLM on sales across social, China and being where customers are
By Linda Fox | September 16, 2019
PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More
Destination marketing, part 2: Opportunities in search and social
News / Technology
Destination marketing, part 2: Opportunities in search and social
By Mitra Sorrells | September 16, 2019
Destinations are embracing platforms such as Google, WeChat, Facebook and Instagram to educate and inspire travelers. Read More
Mobile and millennials continue to dominate tours and activities online booking
News / Distribution
Mobile and millennials continue to dominate tours and activities online booking
By Linda Fox | September 12, 2019
A study from TourScanner finds smartphones are dominant for searching tours and activities and millennials are leaders in online booking. Read More
How I Got Here, episode 4 - Ethan Bernstein of Freebird
Interview / Technology
How I Got Here, episode 4 - Ethan Bernstein of Freebird
By Kevin May | September 12, 2019
The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More
SITA report digital travelers driving strategy
News / Technology
“Post-digital” generations driving airline and airport IT strategy by 2025
By Mitra Sorrells | September 4, 2019
A significant demographic shift is taking place that airline and airport IT leaders say will be the biggest influence on their passenger solution strategy by 2025. Read More
Glassbox op ed customer experience in aviation
Opinion / Online
Tackling aviation's top customer experience issues through data
By Francesca Pezzoli - Glassbox Digital  | September 4, 2019
Data and digital tools are the basis of a positive customer experience in the airline industry. Read More