Mobile

News / Distribution

VIDEO: Air France KLM on sales across social, China and being where customers are

By Linda Fox | September 16, 2019

PhocusWire spoke to Air France-KLM vice president of digital strategy Guido van Til about the social media strategy across the airlines and staying on top of digital developments. Read More

News / Technology

Destination marketing, part 2: Opportunities in search and social

By Mitra Sorrells | September 16, 2019

Destinations are embracing platforms such as Google, WeChat, Facebook and Instagram to educate and inspire travelers. Read More

News / Distribution

Mobile and millennials continue to dominate tours and activities online booking

By Linda Fox | September 12, 2019

A study from TourScanner finds smartphones are dominant for searching tours and activities and millennials are leaders in online booking. Read More

Interview / Technology

How I Got Here, episode 4 - Ethan Bernstein of Freebird

By Kevin May | September 12, 2019

The co-founder and CEO of Freebird, Ethan Bernstein, joins Kevin May and David Litwak for the latest episode. Read More

SITA report digital travelers driving strategy

News / Technology

“Post-digital” generations driving airline and airport IT strategy by 2025

By Mitra Sorrells | September 4, 2019

A significant demographic shift is taking place that airline and airport IT leaders say will be the biggest influence on their passenger solution strategy by 2025. Read More

Glassbox op ed customer experience in aviation

Opinion / Online

Tackling aviation's top customer experience issues through data

By Francesca Pezzoli - Glassbox Digital | September 4, 2019

Data and digital tools are the basis of a positive customer experience in the airline industry. Read More

News / Technology

Q&A: Ritz-Carlton founder Horst Schulze on tech's role in luxury hotels

By Mitra Sorrells | September 3, 2019

Ritz-Carlton co-founder Horst Schulze shares his views on how the luxury category has changed, the best ways to integrate technology and his changing views on online intermediaries and crowd-sourced... Read More

News / Technology

Q&A: BCD Travel's Yannis Karmis on innovation, new tech, threats to legacy TMCs

By Mitra Sorrells | August 30, 2019

BCD Travel's senior vice president of product strategy and development, Yannis Karmis, discusses emerging technologies, NDC, digital identity and more. Read More

Ixigo Flipkart partnership flight bookings

News / Distribution

Ixigo shifts to “full OTA experience” in deal with Indian e-commerce site Flipkart

By Mitra Sorrells | August 30, 2019

Ixigo is now managing domestic and international flight bookings on Flipkart, and additional verticals may be added soon. Read More

Interview / Startups

In The Big Chair - Ariel Cohen of TripActions

By Mitra Sorrells | August 29, 2019

TripActions is only four years old, but the company is definitely playing in the big leagues, valued at more than $4 billion on more than $450 million in funding in the last 18 months and making moves... Read More

News / Startups

ClaimCompass raises $1.3M to develop its flight compensation technology

By Mitra Sorrells | August 22, 2019

This latest funding, a late seed/pre-Series A round, brings the company's total funding to date to just over $2 million. Read More

News / Technology

TripAdvisor will offer Wi-Fi services to restaurants to help their marketing efforts

By Mitra Sorrells | August 20, 2019

TripAdvisor Wi-Fi Plus is a new option to enable restaurants to offer free Wi-Fi to their guests in return for sharing their email or social media credential. Read More

News / Technology

Business travel, part 3: How technology is improving risk management

By Mitra Sorrells | August 19, 2019

Artificial intelligence and mobile technology are improving both the quality of risk management information that business travelers can receive and the speed at which they receive it. Read More

GBTA convention digital identity frictionless travel

News / Technology

Could digital ID be the key to achieving a frictionless travel experience?

By Mitra Sorrells | August 19, 2019

Amadeus traveler ID innovation manager Laurent Conjat says digital identity is coming and will add efficiency and remove friction at every step of the traveler's journey. Read More

News / Technology

British Airways boosts in-flight experience with virtual reality trial

By Linda Fox | August 16, 2019

The carrier is offering passengers on some flights in its first class cabin the chance to view films, documentaries and other programs in 2-D, 3-D and 360-degrees formats Read More

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