Loyalty

News / Technology

By Linda Fox | January 9, 2023

Blaha brings “executive-level experience” to the role from previous positions at technology companies including Khoros, Lone Wolf Technologies, PeopleAdmin and Aptean. Read More

News / Technology

Delta will spend $1 billion for free Wi-Fi -- and a whole lot more

By Arnie Weissmann - Travel Weekly | January 6, 2023

In announcing the free Wi-Fi offering, Bastian says it is part of Delta's plan to "be a collection of digital services, engagement opportunities and experiences for customers." Read More

News / Online

Booking.com, Vrbo and Expedia gain ground in U.S. app downloads

By Kathryn Walson | January 6, 2023

Apptopia says Expedia's app downloads nearly doubled year-over-year to 16.6 million and it, along with Vrbo and Booking.com, benefited from slowing growth for Hopper and Airbnb. Read More

From Our Partners / Online

The case for tours and activities as the "loyalty ancillary"

By Nishank Gopalkrishnan - TUI Musement | December 30, 2022

For businesses looking to boost customer loyalty, tours and activities presents a strong opportunity right now. Read More

News

How payments can unlock value, remove friction in travel

By Linda Fox | December 22, 2022

Uplift's Brian Barth, Worldline's Laurie Gablehouse and Paul Beukers from Katanox discuss developments in payments from wallets and crypto to loyalty and embedded finance at The Phocuswright Conference. Read More

Interview / Startups

Video: TravelX on empowering airlines and travelers through more control

By Mitra Sorrells | December 16, 2022

TravelX chief officer of travel supply, Erika Moore, explains the company’s value proposition and why it is using blockchain as the foundation of its solution. Read More

From Our Partners / Online

Video: Meta on how travel brands can use Facebook, Instagram and WhatsApp

By PhocusWire | December 15, 2022

Meta's director and travel industry manager, Sanjay Bhatia, offers tips for travel brands on how to create relationships with customers through social media. Read More

News / Online

How travel brands are prioritizing mobile app engagement

By Kathryn Walson | December 7, 2022

Companies like Expedia, Booking, Tripadvisor, CWT and more are using their apps to drive loyalty and provide personalization. Read More

From Our Partners / Technology

The emergence of web3 in the travel industry

By Chain4Travel | December 7, 2022

Chain4Travel explains why, although we have just arrived at the intersection of travel and Web3, all companies must think about how they can leverage these developments for themselves. Read More

News / Online

Hospitality execs on competing with rentals, driving more loyalty

By Mitra Sorrells | December 6, 2022

In a session at The Phocuswright Conference, hospitality executives say they need to better understand consumer wants and needs – and to communicate more effectively about why their properties are the... Read More

celitech-launch-phocuswright-conference-22

Interview / Technology

Video: Celitech – Phocuswright Conference Launch innovator

By PhocusWire | December 2, 2022

Celitech is a connectivity platform for global travel providers and travelers, providing service in more than 160 countries. Read More

News / Online

Hilton, Adobe challenge students to reimagine travel booking

By Mitra Sorrells | November 29, 2022

The winning team examined how consumers are making decisions digitally across devices and recommended how to increase online bookings and customer loyalty. Read More

Opinion / Technology

12 reasons travel should care about autonomous vehicles

By Alex Bainbridge - Autoura | November 29, 2022

Autoura CEO Alex Bainbridge explains why the airline, hotel, experiences and travel retail sectors should care about autonomous vehicles Read More

Event / Online

esim the next great ancillary webinar

November 28, 2022

Tune in to this free webinar to find out how eSIM technology is creating seamless, stress-free travel experiences for consumers and driving valuable revenue for travel suppliers. On Demand

News / Online

Pundits divided on the outlook for travel in 2023

By PhocusWire | November 21, 2022

Travel industry experts with decades of experience join forces at The Phocuswright Conference to try to make sense of current and future trends. Read More

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