Loyalty

The case for tours and activities as the "loyalty ancillary"
From Our Partners / Online
The case for tours and activities as the "loyalty ancillary"
By Nishank Gopalkrishnan - TUI Musement | December 30, 2022
For businesses looking to boost customer loyalty, tours and activities presents a strong opportunity right now.   Read More
How payments can unlock value, remove friction in travel
News
How payments can unlock value, remove friction in travel
By Linda Fox | December 22, 2022
Uplift's Brian Barth, Worldline's Laurie Gablehouse and Paul Beukers from Katanox discuss developments in payments from wallets and crypto to loyalty and embedded finance at The Phocuswright Conference. Read More
travelx-phocuswire-studio-2022
Interview / Startups
Video: TravelX on empowering airlines and travelers through more control
By Mitra Sorrells | December 16, 2022
TravelX chief officer of travel supply, Erika Moore, explains the company’s value proposition and why it is using blockchain as the foundation of its solution.   Read More
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From Our Partners / Online
Video: Meta on how travel brands can use Facebook, Instagram and WhatsApp
By PhocusWire | December 15, 2022
Meta's director and travel industry manager, Sanjay Bhatia, offers tips for travel brands on how to create relationships with customers through social media. Read More
mobile app use travel
News / Online
How travel brands are prioritizing mobile app engagement
By Kathryn Walson | December 7, 2022
Companies like Expedia, Booking, Tripadvisor, CWT and more are using their apps to drive loyalty and provide personalization. Read More
chain4travel-thought-leadership
From Our Partners / Technology
The emergence of web3 in the travel industry
By Chain4Travel | December 7, 2022
Chain4Travel explains why, although we have just arrived at the intersection of travel and Web3, all companies must think about how they can leverage these developments for themselves. Read More
phocuswright-conference-hotel-panel-22
News / Online
Hospitality execs on competing with rentals, driving more loyalty
By Mitra Sorrells | December 6, 2022
In a session at The Phocuswright Conference, hospitality executives say they need to better understand consumer wants and needs – and to communicate more effectively about why their properties are the... Read More
celitech-launch-phocuswright-conference-22
Interview / Technology
Video: Celitech – Phocuswright Conference Launch innovator
By PhocusWire | December 2, 2022
Celitech is a connectivity platform for global travel providers and travelers, providing service in more than 160 countries.   Read More
hilton adobe hotel challenge
News / Online
Hilton, Adobe challenge students to reimagine travel booking
By Mitra Sorrells | November 29, 2022
The winning team examined how consumers are making decisions digitally across devices and recommended how to increase online bookings and customer loyalty. Read More
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Opinion / Technology
12 reasons travel should care about autonomous vehicles
By Alex Bainbridge - Autoura | November 29, 2022
Autoura CEO Alex Bainbridge explains why the airline, hotel, experiences and travel retail sectors should care about autonomous vehicles Read More
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Event / Online
esim the next great ancillary webinar
November 28, 2022
Tune in to this free webinar to find out how eSIM technology is creating seamless, stress-free travel experiences for consumers and driving valuable revenue for travel suppliers. On Demand
Pundits divided on the outlook for travel in 2023
News / Online
Pundits divided on the outlook for travel in 2023
By PhocusWire | November 21, 2022
Travel industry experts with decades of experience join forces at The Phocuswright Conference to try to make sense of current and future trends. Read More
phocuswright-conference-innovation-winners
News / Startups
The Phocuswright Conference 2022 Innovation: Summit and Launch winners
By PhocusWire | November 17, 2022
Four startups came out on top in Phocuswright's Launch and Summit competitions at The Phocuswright Conference. Read More
tripadvisor-matt-goldberg-phocuswright-conference
News / Online
New Tripadvisor CEO on the future of travel
By PhocusWire | November 16, 2022
Matt Goldberg recently completed his first 100 days as president and CEO of Tripadvisor, but he says “people should be writing a book about the second 100 days because that’s where the action is.” Read More
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Interview / Startups
Hot 25 Travel Startups for 2023: Flycoin
By PhocusWire | November 15, 2022
Flycoin’s technology infrastructure provides companies in the consumer loyalty space with a turnkey solution to incentivize users in a more customer-centric way. Read More
The Phocuswright Conference 2026