Loyalty

News / Distribution

Accor unveils subscription cards for frequent travelers

By Linda Fox | March 15, 2023

The France-based hotel giant has unveiled All Plus ibis and All Plus Voyageur, to replace its ibis Business and Business Plus frequent traveler subscription services. Read More

News / Online

TUI to launch loyalty program built on guest “convenience”

By Linda Fox | March 8, 2023

Sebastian Ebel, speaking at ITB in Berlin, says he has been impressed with what hotel groups such as Hilton have done, describing its program as a "convenience product." Read More

News / Online

Subscribe to fly? Airlines have been slow to take that leap

By Derek Catron | February 23, 2023

A year after Alaska Airlines became the first major U.S.-based carrier to launch a flight subscription program, Frontier Airlines is rolling out its own in May. Read More

News / Technology

IHG tech and digital strategy sees results

By Linda Fox | February 22, 2023

Hotel giant IHG attributes its current strong performance to its strategy of boosting its brands and investment in technology, loyalty and distribution platforms. Read More

News / Online

Viator accounted for more than one-third of Tripadvisor’s revenue in 2022

By Mitra Sorrells | February 14, 2023

Viator brought in $493 million in revenue in 2022, up 168% year-over-year, and more than half the $966 million in revenue brought in by Tripadvisor Core. Read More

From Our Partners / Online

How travel pros can embrace new traveler expectations

By Cheryl Miller - Expedia for Business | February 13, 2023

Expedia Group’s Traveler Value Index examines what travelers truly want and how travel professionals can tap into that demand to provide the best end-to-end experience possible. Read More

Interview / Startups

STARTUP STAGE: Trzmo aims to be a super app for travel

By Mitra Sorrells | February 13, 2023

Trzmo provides global roaming, flight updates, duty-free shopping, ground transportation booking, dining recommendations, loyalty card management, the ability to save photos and videos and more all in... Read More

News / Online

Expedia Group CEO says metrics show strategy is working

By Mitra Sorrells | February 9, 2023

In a call with analysts to discuss the company's Q4 and full year 2022 financial results, CEO Peter Kern says efforts to move all brands to the same front-end tech stack are nearly complete, with Vrbo... Read More

Interview / Technology

Q&A: EV Hotels’ vision to serve “technology travelers”

By Derek Catron | February 9, 2023

EV Hotels bills itself as the first smart hotel brand with experiences in crypto and NFT. Read More

News / Online

Survey finds travel loyalty programs fall short of consumer expectations

By Kathryn Walson | January 31, 2023

The report, based on surveys conducted late last year, points to four key areas in which loyalty programs can improve: the booking experience, sustainability, personalization and payment technology. Read More

News / Technology

Coras aims to reinvent travel loyalty with launch of new DeFi token

By Mitra Sorrells | January 23, 2023

Unlike traditional loyalty points, the Fida tokens are transferable, interoperable, provide instant liquidity and never expire. Read More

Interview / Online

Q&A: Delta's Ranjan Goswami on personalization through Delta Sync

By Arnie Weissmann - Travel Weekly | January 19, 2023

Travel Weekly editor in chief Arnie Weissmann was at CES and spoke with Goswami about how Sync will help the airline really "know" its customers. Read More

News / Technology

The short-, mid- and long-term future of tokenization in travel

By Norm Rose - Phocuswright Research | January 18, 2023

The tokenized future will allow consumers to put forth their travel requirements and have suppliers bid on their needs in a transparent and immutable record, where hidden costs are reduced and the true... Read More

News / Technology

Airline retail and travel tech trends for 2023

By Mitra Sorrells | January 13, 2023

Research from Datalex finds airlines are prioritizing investments and strategies that enable modernized retailing, including moving away from legacy technology, increased use of artificial... Read More

Opinion / Online

Tracking the loyalty strategies of online travel giants

By Mario Gavira | January 11, 2023

While Expedia, Booking.com and Hopper are betting on financial rewards to boost loyalty, Airbnb is focused on driving retention through love. Read More

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